At arenaflex Home Appliance, we're passionate about providing top-notch service to our customers, and we're looking for a talented Customer Service Coordinator to join our team. As a family-owned business with a rich history dating back to 1962, we've grown to become Medina County's Best of the Best – Appliance Store for 16 consecutive years. Our commitment to excellence has earned us a loyal customer base, and we're now seeking a dedicated professional to help us continue this success.
**About arenaflex Home Appliance**
arenaflex Home Appliance is a leading provider of home appliance sales, installation, and service. With over 60 employees, we operate two retail locations, a parts and distribution center, and a team of skilled install, delivery, and service staff. Our mission is to deliver exceptional customer experiences, and we're committed to building long-lasting relationships with our customers.
**Job Summary**
As a Customer Service Coordinator at arenaflex Home Appliance, you'll play a vital role in ensuring that our customers receive the highest level of service. You'll be responsible for creating, finalizing service tickets, and scheduling service appointments, while providing exceptional service to our customers. You'll work closely with our parts department, service technicians, and other teams to resolve customer issues and ensure a seamless experience.
**Key Responsibilities**
* Create a great customer experience by offering outstanding customer service
* Answer and transfer calls on our multi-line phone system
* Solve customer issues by scheduling service appointments and resolving part orders
* Accurately finalize service tickets by applying parts used and documenting service technician's diagnosis
* Communicate with customers regarding appointments, service follow-up, and part orders
* Work collaboratively with support, sales, service, installation, and delivery staff to ensure a seamless customer experience
* Perform other duties as assigned
**Requirements**
* Outgoing personality with exceptional customer service skills and a can-do attitude
* Effective verbal and written communication skills
* Ability to multitask in a fast-paced environment
* Experience with multi-line phone systems
* Acute attention to detail and follow-up of issues
* Thrives in a team and results-driven environment
* Knowledge of Microsoft Word, Excel, and Outlook
**Preferred Qualifications**
* Previous experience in a customer-facing role, preferably in the home appliance industry
* Familiarity with CRM software and customer service platforms
* Strong problem-solving and conflict resolution skills
* Ability to work in a remote environment with occasional on-site visits
**Benefits and Perks**
* Earn up to 5 weeks paid vacation
* Paid holidays
* 401(k) matching
* Health insurance
* Dental insurance
* Vision insurance
* Referral program
* Eligible for bonus and/or profit sharing
**Work Environment and Culture**
* arenaflex Home Appliance is a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction.
* Our team is passionate about delivering exceptional service and building long-lasting relationships with our customers.
* We offer a flexible and supportive work environment that encourages growth and development.
**Compensation and Benefits**
* Full-time, weekend availability required
* Pay: $17.50 per hour
* Eligible for bonus and/or profit sharing
* Benefits:
+ 401(k)
+ 401(k) matching
+ Dental insurance
+ Health insurance
+ Paid time off
+ Vision insurance
* Work setting: Remote work from home after training period
* Training location: Brunswick, OH 44212
**How to Apply**
If you're a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex Home Appliance is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.