At arenaflex, we're on a mission to revolutionize the way we serve our customers. As a Customer Service Representative, you'll be at the forefront of this movement, providing top-notch support to our valued customers and helping us achieve our goal of becoming the best pizza delivery company in the world. If you're passionate about delivering exceptional experiences, have a knack for building strong relationships, and are eager to grow with a dynamic team, we want to hear from you!
**About arenaflex**
arenaflex is a leading pizza delivery company that's been serving our communities for years. We're committed to providing our customers with the highest quality products, exceptional service, and a unique experience that sets us apart from the rest. Our team is made up of passionate individuals who share our vision of delivering more than just a meal – we're dedicated to building relationships, creating memories, and making a difference in the lives of our customers.
**Advancement Opportunities**
At arenaflex, we believe in investing in our team members and providing opportunities for growth and development. Many of our team members have started their careers as Customer Service Representatives and have gone on to become successful franchise owners, managers, and even corporate leaders. Whether you're looking to advance your career or simply want to be part of a dynamic team, we offer a world of opportunities for you to grow and succeed.
**Diversity and Inclusion**
At arenaflex, we're committed to creating an inclusive and diverse work environment where everyone feels valued, respected, and empowered to reach their full potential. We believe that our differences are what make us stronger, and we're dedicated to recognizing, appreciating, and utilizing the unique talents and contributions of all our team members.
**Summary Statement**
We take pride in our team members and our team members take pride in arenaflex! Being the best pizza delivery company in the world requires exceptional team members working together. At arenaflex, our people come first, and we're committed to providing a work environment that's supportive, inclusive, and empowering.
**Compensation and Benefits**
* Starting pay is $15/hr, with increases in starting pay based on DOE (specifically relevant pizza or kitchen experience)
* Quarterly opportunities for pay raises depending on performance evaluation results
* Full-time employees are eligible for health, dental, vision, and life insurance benefits after 6 months
* Free employee meals on all shifts longer than 5 hours and discounts on food items when not on shift
* Paid vacation time available for management and lead pizza makers
* Flexible and set schedules available
* Career growth mentors and opportunities available to all employees
**Job Requirements**
* Must be 16 years of age or older
* General Job Duties For All Store Team Members:
+ Operate all equipment
+ Stock ingredients from delivery area to storage, work area, walk-in cooler
+ Prepare product
+ Receive and process telephone orders
+ Clean equipment and facility approximately daily
+ Training
+ Orientation and training provided on the job
+ Communication Skills
- Ability to comprehend and give correct written instructions
- Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
**Essential Functions/Skills**
* Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
* Must be able to make correct monetary change
* Verbal, writing, and telephone skills to take and process orders
* Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
* Ability to enter orders using a computer keyboard or touch screen
**Work Conditions**
* Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
* In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas
* Sudden changes in temperature in work area and while outside
* Fumes from food odors
* Exposure to cornmeal dust
* Cramped quarters including walk-in cooler
* Hot surfaces/tools from oven up to 500 degrees or higher
* Sharp edges and moving mechanical parts
**Sensing**
* Talking and hearing on telephone
* Near and mid-range vision for most in-store tasks
* Depth perception
* Ability to differentiate between hot and cold surfaces
**Temperaments**
* The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
**Physical Requirements**
* Standing: Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4".
* Walking: For short distances for short durations
* Sitting: Paperwork is normally completed in an office at a desk or table
* Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high.
* Carrying: Large bags, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
* Pushing: To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
**Additional Information**
* Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
* Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.
* Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas.
* Reaching: Reaching is performed continuously; up, down and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
* Hand Tasks: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
* Machines, Tools, Equipment, Work Aids: Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel
If you're passionate about delivering exceptional experiences and are eager to join a dynamic team, we want to hear from you! Apply now to become a part of the arenaflex team and start your journey to success!