At arenaflex, we're passionate about revolutionizing the way businesses interact with their customers. As a global leader in digital business services, we're committed to helping the world's top brands streamline their operations and deliver exceptional experiences to their customers. We're now seeking an experienced Customer Service Representative to join our team in the Bristol, TN area.
**About arenaflex**
arenaflex is a global digital business services company that delivers cutting-edge, digitally powered solutions to help businesses thrive in today's fast-paced world. With over 500,000 inspired and passionate employees speaking more than 300 languages, we're a force for good in supporting our communities, clients, and the environment. Our global scale and local presence enable us to make a meaningful impact, and we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance.
**Benefits of Working with arenaflex**
As an arenaflex employee, you'll enjoy a range of benefits that will enhance your career and personal life. These include:
* Paid Training to help you develop your skills and expertise
* Competitive Wages that reflect your value to our organization
* Full Benefits, including Medical, Dental, Vision, 401k, and more
* Paid Time Off to recharge and pursue your passions
* Employee wellness and engagement programs to support your physical and mental well-being
**Teleperformance and You**
At arenaflex, we believe in empowering our employees to make a difference in the lives of our customers. Through a balanced high-tech and high-touch approach, we're dedicated to delivering exceptional experiences that exceed our clients' expectations. As a Customer Service Representative, you'll be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same.
**Did You Know?**
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to helping our employees grow and develop their careers, and we're excited to see where your potential can take you.
**Responsibilities**
As a Customer Service Representative, your responsibilities will include:
* Handling and carefully responding to all customer inquiries
* Providing excellent customer service through active listening
* Working with confidential customer information and treating it sensitively
* Aiming to resolve issues on the first call by being proactive
* Appropriately communicating with customers
* Calmly attempting to resolve and de-escalate any issues
* Escalating interactions when necessary and appropriate
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
**Qualifications**
We're looking for fearless people who are inspired to deliver only the best in all that we do. To be successful in this role, you'll need:
* Ability to work remotely in a virtual team environment
* 6 months of customer service experience preferred
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* Logical problem-solving skills
* Ability to navigate Windows operating systems
* Organization and work prioritization skills
**Work from Home Requirements**
To work from home, you'll need:
* Internet Connection Requirements:
* Minimum subscribed download rate equal to or exceeds 12.0 Mbps
* Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
* ISP must have no packet loss and ping under 50ms
* Proof of internet speed required
* Clean and quiet workspace
**Be Part of Our arenaflex Family**
At arenaflex, we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a culture of inclusion and diversity, where everyone feels welcome and valued.
**arenaflex is an Equal Opportunity Employer**
We're proud to be an equal opportunity employer, committed to diversity and inclusion in all aspects of our business.
**Employment Type: FULL_TIME**
If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity.