Are you a customer-focused professional looking for a dynamic and rewarding career opportunity in the insurance industry? Do you thrive in a fast-paced, structured call center environment and possess excellent communication and problem-solving skills? If so, we invite you to join arenaflex, a leading provider of dental insurance benefits and a National Best Places to Work, as an Experienced Customer Service Representative.
**About arenaflex**
arenaflex is a growing, winning team that has been recognized nationally and locally for its commitment to excellence, innovation, and employee engagement. We are proud to be named one of the Top 100 Healthiest Workplaces in America, a Best Company to Work For by Ingram's Magazine, and a Best Place to Work by the Wichita Business Journal. Our team is dedicated to providing a great environment where people enjoy coming to work and have access to a balanced quality of life.
**A Day in the Life of a Customer Service Representative**
As an Experienced Customer Service Representative at arenaflex, you will play a critical role in delivering exceptional customer service to our subscribers and dental offices. Your key responsibilities will include:
* Answering a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims
* Listening attentively and asking questions to further determine the needs, requests, or concerns of subscribers and dental offices
* Thoroughly documenting calls to include contact information, nature of the call, and resolution provided
* Utilizing multiple resources to research and resolve any issues related to the inquiry and providing a follow-up response
* Assisting with claims processing, including entry of claims, requesting information from customers, sending out refund requests, quarterly statements, and other communication as needed
* Answering calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA), and other employee benefits (vision, COBRA, etc.)
* Exhibiting a positive, professional demeanor and tact throughout all calls
* Consistently adhering to all customer service performance metrics, such as call documentation, quality and accuracy of information provided, etc.
**Requirements**
To be successful in this role, you will need:
* High school diploma, some college preferred
* Two years of experience in a high-volume customer service setting
* Previous experience in healthcare/dental field, benefits claims, or consumer-driven health plans is preferred
* Excellent written and verbal communication skills with strong attention to detail
* Ability to thrive in a fast-paced, structured call center setting
* Ability to utilize various technology platforms for effective communication, problem-solving, and relaying information to constituents
* Ability to understand and become knowledgeable of Release of Information policies and procedures and HIPAA regulations, completing work in compliance with these and other standards
* Intermediate skills in Microsoft Office and virtual communication applications such as Microsoft Teams, Zoom, etc.
* Ability to quickly adapt and learn new technologies as they are implemented in the workplace
* Must reside in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, or South Dakota
* Regular and predictable attendance
**Why Join arenaflex?**
* Competitive compensation package that includes an annual bonus and merit increase
* Top-notch health benefits, including best-in-class health, dental, vision, and supplemental plans
* 401(k) plan with company match and additional contribution for those who are eligible
* Employee Assistance Program for you and everyone in your household
* Career growth opportunities, including education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs
* Named the top 2022 Healthiest 100 Workplaces in America, including on-site fitness center, employee lounge, self-care room, wellness programs, healthy cooking seminars, biometric screenings, and gym membership benefits
* Diverse, fun, and engaging workplace that feels like a small and close-knit community
* "You" time: paid vacation, flexible and remote work options, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice
**Our Culture**
At arenaflex, we value our employees and strive to create a culture that is focused on winning, trust, listening to each other, collaborative innovation, and positive teamwork. We believe in:
* Listening to, learning from, supporting, and encouraging one another in a fast-paced, fun, and engaging environment
* Putting our customers and stakeholders at the center of all we do and striving for excellence
* Creating a culture that is diverse, inclusive, and respectful
* Fostering a culture of continuous learning and growth
* Recognizing and celebrating our employees for their outstanding work and accomplishments
**How to Apply**
If you are a motivated and customer-focused professional looking for a dynamic and rewarding career opportunity, we invite you to apply for this exciting role. Please submit your application, including your resume and cover letter, to our online application portal. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.
**Job Type**
Full-time
**Pay**
$17.50 - $19.00 per hour
**Benefits**
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* On-the-job training
* Paid time off
* Professional development assistance
* Referral program
* Vision insurance
* Work from home
**Experience level**
1 year
**Shift**
Day shift
**Weekly day range**
Monday to Friday
**Work setting**
Remote
**Work Location**
Remote