At arenaflex, we are dedicated to delivering exceptional customer service and administrative support to our esteemed clients, including ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. As a Customer Service Specialist I, you will play a vital role in handling and resolving incoming phone calls from patients, insurance carriers, and physician offices, ensuring seamless communication and efficient resolution of patient balances and billing inquiries.
**About arenaflex**
arenaflex is a leading provider of administrative and clinical support staff for top healthcare providers. Our team is committed to fostering a productive and inclusive work environment, where employees can grow and thrive in their careers. With a focus on delivering exceptional customer service, we strive to build long-lasting relationships with our clients and their patients.
**Job Summary**
As a Customer Service Specialist I, you will be responsible for handling a high volume of calls, performing work in a timely manner, and providing professional and courteous behavior at all times during patient and/or client interaction. Your primary responsibilities will include:
* Handling large volumes of calls and performing work in a timely manner
* Attempting to collect full payment from patients or guarantors in a professional and courteous manner
* Establishing payment arrangements per guidelines and documenting terms in the billing system
* Applying payments collected over the phone to each date of service
* Handling customer inquiries, disputes, and complaints, and escalating contentious complaints to a supervisor or higher management
* Obtaining all insurance, demographic, and guarantor information and updating patient profiles as well as billing third-party payers as appropriate
* Clearly documenting in the system a summary of work and follow-up steps after each call
**Key Responsibilities**
* Handle a high volume of calls and perform work in a timely manner
* Collect payments from patients or guarantors in a professional and courteous manner
* Establish payment arrangements per guidelines and document terms in the billing system
* Apply payments collected over the phone to each date of service
* Handle customer inquiries, disputes, and complaints
* Escalate contentious complaints to a supervisor or higher management
* Obtain and update patient and guarantor information
* Bill third-party payers as appropriate
* Document all work and follow-up steps in the system
**Essential Qualifications**
* High school graduate or GED certificate
* A minimum of 6 months' experience in a physician billing or third-party payer environment
* Understanding of contracts, insurance benefits, exclusions, and other billing requirements
* Knowledge of claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations
* Ability to understand and navigate the payer adjudication process
* Experience with patient financial and practice management systems, preferably Epic and/or other electronic billing systems
**Preferred Qualifications**
* Previous call center/claims experience
* Previous experience in an academic healthcare setting
* Knowledge of medical terminology
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and handle multiple priorities
* Strong problem-solving and analytical skills
* Ability to navigate complex billing systems and regulations
* Strong attention to detail and accuracy
* Ability to work independently and as part of a team
**Career Growth Opportunities and Learning Benefits**
As a Customer Service Specialist I at arenaflex, you will have the opportunity to grow and develop your skills and knowledge in a dynamic and supportive environment. We offer:
* A comprehensive training program to ensure your success in the role
* Opportunities for professional development and career advancement
* A collaborative and inclusive work environment
* A competitive salary and benefits package
**Work Environment and Company Culture**
arenaflex is committed to providing a productive and inclusive work environment, where employees can grow and thrive in their careers. Our company culture values:
* Excellent customer service and communication
* Collaboration and teamwork
* Continuous learning and professional development
* Diversity and inclusion
* Work-life balance
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and benefits package, including:
* Hourly rate ranges: $21.63 - $26.44
* Comprehensive benefits package, including healthcare and paid time off
* Opportunities for professional development and career advancement
* A collaborative and inclusive work environment
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and adheres to all requirements of all applicable federal, state, and local civil rights laws. We are committed to fostering a diverse and inclusive work environment, where employees can grow and thrive in their careers.