About arenaflex
At arenaflex, we're passionate about revolutionizing the way businesses interact with their customers. As a leading innovator in the industry, we're committed to delivering exceptional experiences that drive growth and success. Our team is comprised of talented individuals who share a common goal: to make a meaningful impact in the lives of our customers. If you're a motivated and customer-focused professional looking for a new challenge, we invite you to join our dynamic team as an Experienced LiveChat Agent - Marketing.
About the Role
The LiveChat Agent position at arenaflex is a critical component of our marketing team, responsible for engaging with website visitors through real-time live chat to validate and prequalify leads. As a key member of our team, you'll work remotely, preferably near branch offices in Calgary or Dallas-Fort Worth, and be responsible for entering leads into Salesforce, transitioning qualified leads to sales managers, and enhancing the customer journey through effective communication and documentation.
Responsibilities
- Real-time live chat with customers visiting our websites
- Enter marketing qualified leads into Salesforce.com
- Transition qualified leads to Sales Managers as Salesforce.com Opportunities
- Become an expert in the live chat platform
- Develop a deep understanding of our products and services
- Stay informed on arenaflex's product features, promotions, and FAQs
- Create canned responses and enhance tagging system in live chat platform
- Enhance training and best practices documentation
- Develop and communicate ideas for improvement in our customer journey
- Monitor KPIs: response time, customer satisfaction, volume/schedule, etc.
- Collaborate with sales team and key marketing team members, related to leads and live chat
- Perform other assigned tasks
Requirements
To succeed in this role, you'll need to possess a strong combination of skills and experience. Here are the essential qualifications:
- Commercial modular construction industry experience preferred
- Live chat, B2B Telemarketing or sales experience is preferred
- Salesforce.com experience preferred
- Excellent verbal and written communication skills
- Keen ability to multitask and prioritize
- Organized with attention to detail
- Customer service oriented
- Empathy and patience in dealing with various customer inquiries
- Self-motivated and self-starter with strong work ethic and integrity
- Tactful and inquisitive
- Proficient in MS Office
- Minimum accurate typing speed of 50 wpm
- Must comply with all company employment policies
Nice-to-Haves
While not essential, the following skills and experiences would be beneficial in this role:
- Experience in the commercial construction industry
- Experience with live chat platforms
- Familiarity with digital marketing strategies
Benefits
We're committed to providing a comprehensive benefits package that supports your well-being and career growth. As an arenaflex employee, you'll enjoy:
- Health insurance
- 401(k)
- Tuition reimbursement
- Work from home flexibility
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our employees' growth and development. As a LiveChat Agent - Marketing, you'll have access to:
- Regular training and coaching sessions to enhance your skills and knowledge
- Opportunities to participate in cross-functional projects and initiatives
- Professional development programs to support your career advancement
- A collaborative and supportive work environment that fosters innovation and creativity
Work Environment and Company Culture
Our remote work environment is designed to promote flexibility, productivity, and work-life balance. As an arenaflex employee, you'll enjoy:
- A collaborative and inclusive work culture that values diversity and inclusivity
- A flexible work schedule that allows you to balance your work and personal life
- Access to state-of-the-art technology and tools to support your work
- A dynamic and supportive team that encourages open communication and feedback
Compensation and Perks
We offer a competitive salary and a range of benefits to support your well-being and career growth. As an arenaflex employee, you'll enjoy:
- A competitive salary that reflects your skills and experience
- A comprehensive benefits package that includes health insurance, 401(k), and tuition reimbursement
- Opportunities for professional development and career advancement
- A flexible work schedule that allows you to balance your work and personal life
Conclusion
We're excited to invite you to join our dynamic team as an Experienced LiveChat Agent - Marketing. If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply. Don't miss this opportunity to make a significant impact and drive growth at arenaflex.
Apply Now: Click here to submit your application