Ashton Solutions is a fast-growing MSP servicing businesses across the Northeastern Ohio Region, seeking an IT Support Specialist to join their collaborative team. The role involves troubleshooting a variety of end user environments and providing hands-on technical support to enhance career growth.
Responsibilities
- Support common business applications (O365) via email, phone, and on-site support for 100+ SMB’s
- Maintain client networks and network security (LAN/WAN, firewalls, access points, switches)
- Troubleshoot a wide variety of on-premises and cloud environments
- Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issue
Skills
- Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans
- Confidence and commitment to top-tier customer service in a fast-paced environment
- Ability to stay organized and follow tasks through to completion with accuracy
- Willingness and ability to learn new applications and skills
- 0-2 years of hands-on PC support experience
- Office 365 experience
- A general knowledge of different hardware platforms, cloud services, and line of business applications
Benefits
- Retirement plan
- PTO
- Health insurance benefits
- Bonus plan
- Hybrid work schedule (up to 2 days remote) after training completed
- Friendly, people-focused management and technical mentors
Company Overview
At Ashton Technology Solutions, we don't think of ourselves as computer guys, geeks or techies. It was founded in 1994, and is headquartered in Beachwood, Ohio, USA, with a workforce of 11-50 employees. Its website is https://www.ashtonsolutions.com/.