Learning Deployment Specialist, Milestones (Senior Associate) - 6-month Fixed Term Contract (Belgrade, RS, 11070)

The opportunity

This role offers you the chance to become a key part of our dynamic, virtual Global Learning Deployment team, working from 20+ locations worldwide. You’ll bring new ideas and a fresh perspective to our work across EY. We offer flexible working, a multicultural and multinational environment, opportunities for travel, and best-in-class teaming and collaboration.

As a Senior Associate, you will play a crucial role in bringing learning content to life for EY professionals, helping them continuously learn and develop, and contributing to EY’s purpose of building a better working world.

Inclusive Dates: 1 July to 31 December 2026

Key responsibilities

• End‑to‑end deployment of Milestones across multiple delivery channels (webcasts, virtual classrooms, in‑person sessions) and platforms (MS Teams, Zoom, etc.), including participant and facilitator management, pre‑ and post‑work coordination, and communications.
• Manage all logistics and operational requirements, including course materials, branding, and supporting collateral.
• Build and maintain learning program infrastructure such as SharePoint sites, registration portals, and mobile app content.
• Support global deployment initiatives including eLearning, strategic programs, and Global Assignments across EY.
• Partner closely with the Program Manager and Learning Deployment Manager to drive milestone priorities and ensure seamless execution.
• Produce and analyze learning consumption reports for Milestones.
• Collaborate with cross‑functional teams involved in learning administration to ensure smooth processes and consistent learner experience.
• Mentor and develop junior Learning Deployment Specialist within the Virtual Talent Hub.
• Contribute to ongoing simplification, automation, and digitalization efforts across learning deployment processes.
• Support continuous improvement of internal practices to achieve best‑in‑class deployment standards.

 

Technical skills

• Strong project management skills.
• Strong knowledge and application of MS Excel.
• Strong organization, time management and prioritization skills.
• Knowledge of learning deployment and administration processes are an advantage.
• Knowledge and hands-on experience of ServiceNow and SuccessFactors are an advantage.

 

Business skills

• Strong communication and collaboration skills across different geographical locations and cultures.
• Ability to work effectively in a virtual environment.
• Ability to work effectively in a dynamic, fast-paced environment, with focus on delivery and high-quality results.
• Ability to work on multiple projects in parallel in an organized and coordinated way.

 

Quality and risk management

• High performer with top working standards and ability to deliver high quality and consistency of work.
• Provide exceptional client service to stakeholders, learners, facilitators and Regions.
• Ability to identify potential risks and problems and suggest effective solutions.

 

Leadership skills and behaviours

• Positive and can-do approach, high energy and enthusiasm.
• Growth mindset, flexibility, adaptability to change.
• Embracing teaming, collaboration, sharing.
• Creativity and out of the box thinking.
• Taking personal responsibility for a continuous learning and development, adopting new tools and technology.

 

To qualify for the role, you shall have

• Demonstrable experience of one or more of the following areas: Learning & Development, Learning Deployment, Learning Administration, Learning Operations, Talent Development, Human Resources, Events Management.
• Demonstrable experience of managing multiple projects in parallel in an organized and coordinated way.

 

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.