About This Role
The Learning Services Specialist (Training Admin) provides high-quality support for the Learning Services team by managing requests in the Learning Management System (LMS). This role also handles troubleshooting, reporting, and client consultation requests. In addition, the Learning Services Specialist supports GxP-related systems across clinical, biometrics, regulatory affairs, medical affairs, manufacturing, and quality assurance functional areas. This position reports to Supervisor, Learning Services, and supports a functionally aligned pillar within learning operations.
This individual should have the ability to work eastern standard hours.
What You’ll Do
Perform LMS Administration tasks, including:
Creating Instructor Led and On the Job Trainings in the LMS
Building and maintaining complex Curricula and Programs
Editing and revising items, curricula, programs as needed
Creating and managing learner roles and direct assignments
Managing records and learning history
Pulling reports as needed
Providing audit support as needed
Act as the initial point of contact for learners by answering inquiries and providing immediate resolution or escalating as appropriate.
Respond to and troubleshoot inquiries training course-related issues.
Collaborate with the Senior Learning Services Specialists to resolve learner issues in a thorough and timely manner
Support continuous improvement initiatives for ticket processing activities and participate in User Acceptance Testing (UAT) when necessary.
Facilitate shadowing sessions with new hires
Who You Are
You are a service-oriented individual experienced with LMS administration, customer service or case management. You enjoy collaborating with cross-functional stakeholders in a dynamic work environment and approach initiatives with the end-user perspective in mind.
Bachelor’s degree or the equivalent combination of education and experience required
1-3 years of experience in learning, customer service, or general human resources
Experience with Veeva Vault Training (LMS for GxP Compliance) or other LMS systems preferred
GxP experience preferred
Experience with a ticketing system/case management preferred (ServiceNow preferred)
Strong critical thinking and problem-solving skills
Service-oriented attitude and willingness to learn
Ability to prioritize workload in a fast-paced environment
Experience working in a HR shared service center is a plus
#LI-Remote
Additional Information
Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.
Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.
In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families physical, financial, emotional, and social well-being
Why Biogen?
We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.
All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.