Sedgwick is a company dedicated to supporting individuals facing unexpected challenges. The Leave of Absence Coordinator will analyze leave requests, ensure compliance with regulations, and communicate decisions to claimants and clients while maintaining professional relationships.
Responsibilities
- Establishes FMLA and other unpaid state, military, and/or company-specific leave claims; tracks and codes documentation in accordance with internal workflow processes
- Analyzes FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state and federal regulations
- Reviews claim information received to identify action plan, determine benefits due, and make timely case decisions based on plan descriptions and service expectations as established by the client
- Communicates decisions and on-going expectations clearly and professionally with claimants and clients by phone, written correspondence and/or claims system
- Maintains professional client relationships and provides excellent customer service
- Meets the organization’s quality program(s) minimum requirements
- Performs other duties as assigned
Skills
- High school diploma or GED required
- One (1) year of administrative/general office experience or equivalent combination of education and experience required
- Knowledge of state and federal FMLA regulations
- Excellent oral and written communication, including presentation skills
- Proficient computer skills including working knowledge of Microsoft Office
- Analytical and interpretive skills
- Strong organizational and multitasking skills
- Excellent interpersonal skills
- Ability to exercise judgement in accordance with well-defined policies and procedures
- Ability to work in a team environment
- Ability to meet or exceed performance competencies as required by program
- State certification or licensing in statutory leaves is beneficial
- FMLA administration experience preferred
Benefits
- Medical
- Dental
- Vision
- 401k and matching
- PTO
- Disability and life insurance
- Employee assistance
- Flexible spending or health savings account
- Other additional voluntary benefits
Company Overview
Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected. It was founded in 1969, and is headquartered in Memphis, Tennessee, USA, with a workforce of 10001+ employees. Its website is http://www.sedgwick.com.