Epcon Communities is a leading home developer focused on building lifestyles. The Online Sales Consultant is responsible for managing incoming leads, qualifying prospects, and scheduling appointments while effectively communicating the Epcon brand and offerings.
Responsibilities
- Respond immediately to online registrations to engage potential buyers without delay
- Answer questions and provide information regarding Epcon Communities, floor plans, the homebuying process, and current advertised promotions
- Nurture 'coming soon' and VIP leads to support successful community launches and sales transitions
- Qualify prospects and diligently follow up to secure appointments with Epcon Sales Consultants
- Execute warm hand-offs and follow-up with prospects after appointments are completed
- Conduct outbound phone and email outreach to re-engage inactive or unresponsive prospects
- Manage all leads, prospects, and buyers within Epcon’s CRM and sales systems
- Track, analyze, and report conversion metrics to support performance improvement
- Collaborate with sales and marketing teams to support branding standards and initiatives
- Maintain knowledge of market conditions, competitors, technology trends, and economic factors impacting home sales
- Partner with the Marketing team to stay informed on current campaigns and community updates
- Ensure websites and digital platforms reflect accurate and timely information
- Perform CRM and software cleanup as needed to maintain data accuracy
Skills
- Proven success as an Online Sales Consultant or in a similar inside sales role
- Experience using CRM systems, call tracking software, and Microsoft Excel
- Strong understanding of a structured sales process, including lead qualification and appointment setting
- Customer-focused with a strong sense of urgency and follow-through
- Process-oriented with a commitment to consistent systems and best practices
- Understanding of and adherence to Fair Housing Guidelines
- Proficiency with Microsoft Office, CRM platforms, and WordPress
- Highly organized with strong attention to detail and accuracy
- Excellent verbal and written communication skills; comfortable and confident on the phone
- Reliable, dependable, and able to work independently while managing multiple priorities
- Ability to operate a computer and communicate via phone, email, and digital platforms
- Ability to lift up to 10 pounds occasionally
- Ability to pass a background check and drug screen
- Homebuilding or real estate industry experience
- Bachelor's degree
Benefits
- Medical
- Dental
- Vision
- 401(k) benefits
Company Overview
Epcon Communities is a construction company. It was founded in 1986, and is headquartered in Dublin, Ohio, USA, with a workforce of 201-500 employees. Its website is https://www.epconcommunities.com.