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Join Our Dynamic Team at arenaflex
Are you ready to become the voice of an industry leader? Do you thrive in fast-paced environments where every interaction is an opportunity to create lasting impressions? If you possess a passion for delivering exceptional customer experiences while driving meaningful connections, then we have the perfect opportunity for you at arenaflex.
We're currently seeking a talented and motivated Premier Customer Acquisition & Service Consultant to join our growing team. This hybrid position offers the best of both worlds – you'll enjoy the collaborative energy of our state-of-the-art Miami office center while also experiencing the flexibility of working from home. This role combines sales acumen with customer service excellence, making it ideal for professionals who want to build a rewarding career in telecommunications and technology.
Position Overview
This exciting hybrid position is based at our 600 NW 79th Avenue, Miami, FL 33126 location. As part of our team, you'll work on-site at our center 3-4 days per week and enjoy the convenience of remote work from home 1-2 days weekly. This arrangement provides the perfect balance between collaborative teamwork and independent productivity.
As a Premier Service Consultant specializing in customer acquisition and service, you'll be on the front lines of providing innovative solutions to both prospective and existing customers. Your mission will be to optimize their service experience, drive satisfaction, and cultivate unwavering loyalty to the arenaflex brand. You'll handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and cutting-edge devices. Additionally, you'll address existing customer needs, including billing inquiries, payment support, plan changes, upgrades, and technical assistance.
Your ultimate goal will be to provide effective and timely resolutions while delivering personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and, most importantly, deliver an outstanding customer experience that sets arenaflex apart from the competition.
What You'll Do Every Day
Your day-to-day responsibilities will be dynamic, engaging, and consistently challenging. Here's what you can expect:
- Identify Upsell Opportunities: You'll skillfully identify upsell opportunities and make tailored recommendations to the right-fit customers, introducing them to the latest technology, services, and exclusive offers that perfectly match their needs.
- Fast-Paced Contact Environment: You'll work in an exciting, fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, and other types of customer interactions. No two days will be exactly the same!
- Multi-Tool Proficiency: You'll utilize multiple tools and systems to resolve various service, billing, and payment inquiries while maintaining accurate and comprehensive customer records.
- Expert Explanations: You'll become an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services, ensuring customers fully understand their investments.
- Technical Troubleshooting: When issues arise, you'll step in to perform basic troubleshooting and engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, including Internet, voice, and data services.
- Full-Time Commitment: In this full-time position (40 hours/week), you'll work a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service.
- Cross-Training Opportunities: Premier Service Consultants may be cross-trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of the business.
What We're Looking For
To succeed in this role, you'll need a unique combination of skills, experience, and personal attributes:
Essential Qualifications
- Call Center Experience: Previous call center or customer service experience is required. You should be comfortable navigating fast-paced environments while maintaining professionalism and composure.
- Schedule Flexibility: Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required to meet business needs.
- Communication Skills: Exceptional verbal and written communication skills with the ability to explain complex technical concepts in simple, customer-friendly language.
- Sales Aptitude: A natural ability to identify opportunities and guide customers toward solutions that benefit both the customer and the organization.
- Technical Acuity: Basic technical proficiency and the willingness to learn complex systems, products, and troubleshooting procedures.
- Problem-Solving Abilities: Strong analytical skills to quickly assess customer issues and provide effective solutions.
Preferred Qualifications
- Previous experience in telecommunications or technology sales
- Experience with CRM systems and multi-platform troubleshooting
- Bilingual capabilities (English/Spanish) – a significant advantage in our diverse Miami market
- Prior experience in customer retention and collections
Work From Home Requirements
For the remote work components of this role, you must meet the following requirements:
- Verified Internet Service: You will need secure, reliable, and dedicated high-speed internet service to support business needs. A minimum download speed of 25 Mbps is recommended.
- Dedicated Workspace: An established dedicated work area is required, including a desk, chair, electrical outlet, and direct LAN connection (wireless connections are not recommended for this role).
- Equipment Provision: arenaflex will provide all the equipment you'll need to get started, including a keyboard, monitor, computer, mobile device, and more!
- Workspace Standards: Your workspace will need to be in alignment with WFH standards, including technical requirements, security protocols, physical workspace considerations, noise level management, and our Clean Desk policy.
- Participation in Audits: You will participate in workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, and more.
- Accountability and Availability: You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, complete required trainings, adhere to performance management expectations, participate in recurring management routines, and comply with manual and automated remote monitoring policies.
Compensation and Rewards
We believe in recognizing and rewarding our team members for their hard work and dedication. Here's what you can look forward to:
- Competitive Base Pay: Our Premier Service Consultants earn between $18.31/hour, plus the opportunity to earn up to $36,000 in commissions yearly if all sales goals are met.
- Individualized Starting Salary: Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
- Paid Training: Comprehensive paid training and additional resources to support your success in your new role as an arenaflex Premier Service Consultant.
Amazing Perks and Benefits
Joining our team comes with incredible perks and benefits that demonstrate our commitment to your well-being:
- Comprehensive Health Coverage: Medical, dental, and vision coverage to keep you and your family healthy.
- Retirement Planning: A 401(k) plan to help you build your financial future.
- Education Support: Tuition reimbursement program to help you continue learning and growing.
- Generous Time Off: Paid Time Off and Holidays – based on date of hire, you'll receive at least 23 days of vacation each year and 9 company-designated holidays.
- Family Support: Paid Parental Leave to support you during important life moments.
- Additional Sick Leave: Additional sick leave beyond what state and local law require may be available.
- Adoption Benefits: Adoption Reimbursement to support your growing family.
- Disability Coverage: Disability Benefits (short-term and long-term) for your protection.
- Life Insurance: Life and Accidental Death Insurance coverage.
- Supplemental Benefits: Supplemental benefit programs including critical illness, accident hospital indemnity, and group legal services.
- Employee Assistance: Employee Assistance Programs (EAP) to support your mental health and well-being.
- Wellness Programs: Extensive employee wellness programs designed to help you thrive.
- Exclusive Discounts: Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone services.
Career Growth Opportunities
At arenaflex, we believe in investing in our people. Career possibilities are limitless with our organization. You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
As you grow in your role, you'll have access to numerous advancement opportunities, including:
- Leadership development programs
- Specialized training tracks in technical support, sales, and management
- Internal promotion opportunities
- Cross-functional team experiences
- Mentorship programs with industry experts
If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
Work Environment and Culture
At arenaflex, we pride ourselves on fostering a collaborative, inclusive, and innovative work environment. Our Miami center offers state-of-the-art facilities designed to support your success, while our remote work policies provide the flexibility you need to maintain work-life balance.
You'll join a diverse team of passionate professionals who are committed to delivering excellence in every customer interaction. Our culture emphasizes continuous learning, personal growth, and celebrating achievements – both individual and team-based.
Apply Today!
If you're considering roles like Wireless Sales Representative, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!
Don't miss this opportunity to join a company that values its employees and is committed to their success. Apply today and take the first step toward an exciting, rewarding career with arenaflex!
Weekly Hours: 40 | Time Type: Regular | Location: Miami, Florida
It is the policy of arenaflex to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities.