Project Manager

Institute for Healthcare Improvement

IT Project Manager

Scheduled Hours	Full Time
Salary Range	$79,414-$142,946
Location	Remote, USA

About IHI 

The Institute for Healthcare Improvement (IHI) is a leading, globally recognized not-for-profit health care improvement organization that has been applying evidence-based quality improvement methods to meet current and future health care challenges for more than 30 years. IHI provides millions of people in health care with methods, tools, and resources to make care better, safer, and more equitable; convenes experts to enable knowledge sharing and peer-learning; and advises health systems and hospitals of all sizes in improving their systems and outcomes at scale. IHI's mission is to innovate and lead transformational improvement in health and health care worldwide.

Position Summary:

Reporting into the Vice President of IT, the IT Project Manager is a strategic leader responsible for driving the successful delivery of IT initiatives that align with organizational priorities and maximize business value. This role champions operational excellence, innovation, and cross-functional collaboration, ensuring projects are executed with resilience, transparency, and measurable impact.

Position Responsibilities:

Responsibilities include but are not limited to the following:

• Lead end-to-end delivery of IT projects, from intake and planning through execution, risk management, and close-out
• Manage IT project intake and portfolio prioritization, partnering with IT and business leaders to align work to strategy, capacity, and value
• Develop and maintain project plans, including scope, timelines, resourcing, dependencies, risks, and mitigation strategies
• Monitor delivery performance and escalate risks early, providing clear, executive-ready status, recommendations, and trade-offs
• Partner with stakeholders to drive adoption of new systems, coordinating change readiness, communications, and post-implementation review
• Coordinate internal teams and external vendors, ensuring accountability, continuity, and delivery against agreed outcomes
• Track outcomes and lessons learned, contributing to continuous improvement of IT project delivery practices

Position Knowledge, Skills and Abilities:

• Deep expertise in formal project management methodologies (Waterfall, Agile, Hybrid) and use of project management software (e.g., MS Planner/Project)
• Strong understanding of IT systems, infrastructure and enterprise applications

• Understands how applications are built, deployed, operated, and supported well enough to plan work, ask the right questions, manage dependencies, and coordinate the right people

• Ability to plan, track, and coordinate work across multiple projects with competing priorities
• Exceptional organizational skills, with proven ability to manage dependencies, risks and resources across concurrent projects
• Proactive risk management and contingency planning capabilities
• Excellent communication skills, with experience preparing executive level presentations, reports and stakeholder updates
• Ability to facilitate collaboration and alignment among diverse stakeholder groups
• Comfort working in a largely remote environment using digital collaboration and project management tools
• Proven ability to lead change management initiatives and drive adoption of new technologies
• Sound judgment, attention to detail, and a proactive approach to problem-solving

IHI Values and Culture

• Commitment to IHI Values of courage, love, equity, trust and impact
• Commitment to equity, anti-racism, and the improvement of societal systems

Position Qualifications:

Required

• Bachelor's degree in related field or equivalent work experience
• 3-5 years’ experience managing multiple complex IT projects, including ERP/CRM implementations or relevant experience.
• Demonstrated experience in project intake, evaluation and portfolio management.

Preferred

• Project Management Professional (PMP) or equivalent certification
• ADKAR certification
• Experience working in any of the following environments:
• Global
• Remote First
• Consulting/Professional Services

Success Metrics

• Projects delivered on time, within budget, and aligned with strategic objectives
• Measurable improvement in stakeholder adoption and satisfaction
• Effective risk mitigation and resource optimization
• Continuous process improvement and documented lessons learned
• Fulfillment of IT commitments and delivery of expected business valuePhysical Attributes:

• Ability to Sit for Extended Periods: Capability to work at a desk for long durations
• Manual Dexterity: Proficiency in using a computer, including typing, mouse handling, and other office equipment
• Visual Acuity: Ability to read and view a computer screen for extended periods
• Hearing and Speaking: Clear communication over phone and video calls
• Environment Setup: Access to a quiet, professional home office setup conducive to focused work and virtual meetings
• Lifting: Occasionally requires lifting up to 25 lbs as needed

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list or comprehensive inventory of all duties, responsibilities, skills, and qualifications required.

At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, generous time off including vacation time, wellness and wellbeing time, and other special programs to support employee wellbeing.

IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex or gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, crime victim status, political belief, and any other protected class under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know. Veterans are encouraged to apply.