Project Manager, Total Operations

Ipsos is one of the world’s largest research companies, and they are seeking a Project Manager for Total Operations. In this role, you will act as the single point of contact for internal clients, ensuring the efficient execution of telephone research needs and managing various aspects of quantitative research projects.

Responsibilities

• Provide an efficient and effective conduit through the research process
• Deal directly with internal clients, Project Managers, MR Programmers and Organization, scheduling and logistics of quantitative research projects
• Ensuring that quality initiatives are followed such as checking logistics and questionnaire programming; working through timelines with 6 departments
• Managing client expectations by troubleshooting for solutions and alternatives in order to increase project profitability
• Checking daily reports on each study and raising “red flags” if a project is going over budget
• Notice necessary details in sampling and questionnaire design
• Deal with tight timelines and ability to multi-task through the variety of stages of the life of a project
• Manage on-going changes to study specifications, timelines and client expectations
• Reviews financials for accurate payment and billing to the client
• Must be able to manage all types of projects including quick turnaround studies, CATI recruiting, business to business studies, evening projects and mixed methodology projects

Skills

• Minimum two years of market research experience with in-depth knowledge of the field process, at the Team Leader level (internal candidates) would be considered an asset
• Bachelor's Degree or equivalent related experience
• Strong organizational and interpersonal skills, attention to detail and commitment to the accuracy and completeness of information
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Experience and knowledge in managing projects and/or being part of a project team including – scope, budget, timing and quality assurance
• Ability to resolve conflicting priorities in the delivery of a project; resolve resource issues; and manage project scope to meet expectations
• Able to work independently with a client service approach
• An aptitude for math and advanced Microsoft Excel and Word skills
• Must be a US citizen and pass a security background check

Benefits

• Generous PTO
• Healthcare plans
• Wellness benefits
• Flexible workplace policy

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