Region Manager - Connecticut Region - Remote

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.

This role will primarily support sites in Connecticut, with limited support for a small number of sites in New York.

Responsibilities:

• Coaching and advising General Managers
• Identifying growth opportunities and working collaboratively with Business Development
• Building and maintaining strong business relationships with identified customer base
• Ensuring General Managers have significant customer relationships throughout their district
• Identifying, tracking, and addressing customer trends
• Defining the behavior of competitors in the region
• Understanding customer contracts and compliance
• Developing well-formed strategies and tactics for contract negotiations
• Interpreting the meaning of the customer/competitor/industry trends for the region team
• Monitoring business results; ensuring the region is meeting all contract responsibilities
• Ensuring the area has a solid business plan and budget
• Working with General Managers to make sure they know how to read relevant financial statements
• Tracking region and CSC results, defining trends, and anticipating impacts
• Reviewing financial statements for the region, analyzing them, and developing action plans
• Ensuring General Managers develop appropriate improvement plans
• Working with General Managers to make sure employee relations plans are in place and well executed
• Ensuring process, policy and initiative compliance; ensuring business tools are being used
• Working with General Managers to ensure consistent implementation processes; explaining the value of consistency
• Reviewing talent management plans; ensuring that talent within the area is identified and developed
• Confirming General Managers have coaching plans and coaching notes for the members of the CSC staff
• Ensuring General Managers and staff attend workshops, seminars, and learning events
• Identifying and providing opportunities for General Managers to participate in policy, process, and program design meetings as well as project teams
• Other duties assigned to meet the needs of the business
• Conduct special projects as requested by the Vice President, Operations

 

Company name is: Durham School Services

%3Cblockquote%3E%3Cul%3E%3Cli%3E%3Cspan style=%22color:black;font-size:small;%22%3EBachelor’s Degree required; a focus in Business Management, Accounting or Economics preferred%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-size:small;%22%3E10 or more years of experience in an operations management role; 5 or more years in a senior manager role%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-size:small;%22%3EExperience supporting multiple sites/branches/locations; ability to provide guidance and management from a remote location%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-size:small;%22%3EProven leadership ability, industry-specific knowledge gained through experience%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-size:small;%22%3EStrong negotiation skills and techniques%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-size:small;%22%3EDesire to coach and mentor others%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-size:small;%22%3EFinancial acumen and knowledge of economic theory%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-size:small;%22%3EPractical application of marketing and sales theory and principles%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-size:small;%22%3EComprehensive understanding of labor and employment practices law%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-size:small;%22%3EWorking knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and accounting-based systems%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-size:small;%22%3EExcellent verbal and written communication skills along with strong interpersonal skills%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-size:small;%22%3EStrong analytical skills with an attention to detail%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-size:small;%22%3ECreative, innovative, and flexible mindset%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-size:small;%22%3EAbility to work independently or as part of a team%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-size:small;%22%3EWell-developed time-management skills%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-size:small;%22%3EUtmost professionalism, integrity, and confidentiality%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-size:small;%22%3EMust have the ability to travel up to 50%%3C/span%3E%3C/li%3E%3C/ul%3E%3Cdiv%3E%3Cspan style=%22font-size:small;%22%3E%26nbsp;%3C/span%3E%3C/div%3E%3Cdiv%3E%3Cp class=%22xmsonormal%22%3E%3Ci%3ESummit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers.%3C/i%3E%3Co:p%3E%3C/o:p%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22xmsonormal%22%3E%3Ci%3EWe offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.%3C/i%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22xmsonormal%22%3E%3Ci%3EAt Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.%3C/i%3E%3Co:p%3E%3C/o:p%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22xmsonormal%22%3E%3Ci%3ESummit School Services LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer%3C/i%3E%3Co:p%3E%3C/o:p%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Ci%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bidi-font-family:Aptos;mso-bidi-language:AR-SA;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-ligatures:standardcontextual;%22%3EThe pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.%26nbsp;%3C/span%3E%3C/i%3E%3C/span%3E%3C/p%3E%3C/div%3E%3C/blockquote%3E