Note: The job is a remote job and is open to candidates in USA. Timeline Optimization Group is a company dedicated to helping job seekers find attractive opportunities before they become widely advertised. They are seeking a Customer Service Specialist to handle client calls and provide support in a remote environment.
Responsibilities
- Handle inbound and outbound calls to assist financial and payment clients
- Follow step-by-step instructions in real-time during live calls
- Maintain high standards of accuracy and reliability in processes
- Provide customer support through phone, email, and ticketing systems
- Troubleshoot billing, reporting, and product issues while documenting interactions
Skills
- Must have your own equipment including a computer setup
- Previous customer service or call center experience
- Background in financial services, banking support, or compliance-heavy environments preferred
- High attention to detail in data handling and accuracy
- Excellent communication skills and strong problem-solving abilities
- Experience in healthcare insurance processing, QA/auditing, or data entry
- Familiarity with working in fast-paced environments
- Tech-savvy with the ability to quickly learn new systems
- Previous experience in retention-focused customer service roles
Benefits
- Opportunity for career advancement within a global financial technology leader
- Comprehensive training and ongoing development provided
- Supportive team environment focused on service excellence
- Flexible scheduling with shifts available Monday-Saturday between 8 AM and 9 PM
Company Overview
Our platform bridges the gap between job seekers and diverse employment opportunities sourced from employers, staffing companies, recruitment firms, and job boards, while providing resources that empower users to explore career paths and make well-informed choices. It was founded in undefined, and is headquartered in , with a workforce of 2-10 employees. Its website is http://www.timelineog.com.