Note: The job is a remote job and is open to candidates in USA. Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. The Account Manager, Emerging Growth role involves managing a book of business, building relationships, and driving customer adoption and revenue growth through upselling and retention strategies.
Responsibilities
- Increase the net dollar retention of your book of business through proactive upsells, cross sells, and strong relationship management that protects and grows existing revenue
- Lead client contract renewals with a focus on expanding Annual Recurring Revenue and strengthening long-term partnerships
- Identify, develop, and close new opportunities within assigned accounts to support a land and expand strategy
- Create accurate proposals, statements of work, and other client facing documents that support your sales process and drive deal momentum
- Build meaningful, trusted relationships with key contacts to deepen engagement and position Absorb as a strategic partner
- Manage your sales pipeline with accuracy and accountability, reporting monthly and quarterly to ensure full visibility across the business
- Become an expert in Absorb’s subscription models so you can confidently address client questions and guide renewal and expansion conversations
- Participate in team meetings and collaborative projects that help improve sales processes and overall performance
- Develop strong internal partnerships across Customer Success, Support, Product, and Leadership to ensure the full client lifecycle is supported
- Stay current on product releases, training sessions, and industry insights to maintain strong product knowledge and credibility with customers
Skills
- Post-secondary degree (preferably in business or a related field)
- 1-2 years of experience successfully managing client relationships and driving revenue growth through upselling
- Very strong time management and organizational skills
- Very strong verbal and written communication skills
- Outgoing and personable nature with a sales driven attitude, strong team player
- Ability to thrive in a dynamic, fast-paced environment that changes constantly
- SaaS (or Technology) sales experience
- Experience working with a global client base
- Strong MS Office skills – primarily Excel and PowerPoint
- Fluency in additional languages
- Experience working with industry tools such as Salesforce
Benefits
- Fully remote-first work with flexible work arrangements 🏡
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘
- New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦
- Endless opportunity for career growth and internal mobility 🌱
- Employee driven DE&I programs 🫶
Company Overview