Note: The job is a remote job and is open to candidates in USA. Dandy is transforming the dental industry through technology and innovation. They are seeking an Account Manager to manage a portfolio of multi-location accounts, drive revenue growth, and foster strong customer relationships.
Responsibilities
- Own a portfolio of multi-location accounts and drive NRR through proactive planning and engagement
- Analyze account performance and customer feedback to build strategic engagement plans tailored to each parent organization
- Use a mix of service and commercial skills to guide practices through critical moments in the Dandy journey
- Leverage dashboards and data triggers to prioritize outreach and identify expansion or renewal opportunities across sites
- Identify and execute upsell and cross-sell opportunities within each parent account
- Drive activation of additional doctors and scanners within existing practices
- Lead expansion into new practice locations, ensuring consistent onboarding and alignment with parent-level goals
- Build and maintain strong, long-term relationships with executives, doctors, and/or practice managers across all locations
- Serve as a strategic consultant, offering tailored solutions and guidance to align with customer objectives
- Negotiate contract terms with key stakeholders and implement churn-reduction strategies
- Partner cross-functionally with Sales, CX, Training, Ops and Marketing to ensure a unified customer experience across locations
- Develop a deep understanding of dental practice operations and the competitive digital dentistry landscape
- Communicate confidently in the 'language' of clinicians to provide consultative problem-solving and drive adoption
- Stay informed on product updates, scanner capabilities, and market trends to add strategic value in every interaction
- Experiment with new tactics, talk tracks, and engagement models to improve retention and expansion
- Collaborate across teams to ensure customers receive timely, consistent support during every stage of their journey
- Capture and share Voice of Customer insights to influence product and operational enhancements
- Contribute to playbook development that scales successful multi-location engagement strategies company-wide
Skills
- 2+ years of experience in Sales, Account Management, or Customer Success within or related to SaaS/healthcare vertical, dental industry experience a plus
- Proven track record of upselling, cross-selling, and growing complex account portfolios
- Experience managing relationships with multiple stakeholders at small-to-medium business groups or multi-site organizations
- Comfortable spending 60%+ of your day engaging with clients by phone or video
- Highly analytical with the ability to interpret data dashboards to inform strategy
- Empathetic, curious, and passionate about understanding customer pain points
- Strong communicator with exceptional organization, follow-through, and problem-solving skills
- Self-motivated, performance-driven, and adaptable to a fast-paced environment
- Willingness to travel for offsites, industry events, or key customer visits
Benefits
- Healthcare
- Dental
- Mental health support
- Parental planning resources
- Retirement savings options
- Generous paid time off
Company Overview
More than a dental lab—Dandy is a tech-powered, end-to-end solution delivering high-quality, customized restorations at scale. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is https://www.meetdandy.com/.