[Remote] Associate Clinical Administrative Coordinator

Note: The job is a remote job and is open to candidates in USA. Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Associate Clinical Administrative Coordinator will be responsible for telephonic outreach to members, scheduling in-home visits, and providing excellent customer service while maintaining productivity and confidentiality standards.

Responsibilities

• Complete outbound/inbound telephonic outreach to members utilizing auto dialer and manual dialing
• Scheduling in home visits with a licensed medical staff member
• Ensure the appointments are scheduled accurately and resolve any scheduling issues or concerns
• Provide excellent customer service to engage our members
• Constantly meet established productivity, time management, and quality standards while maintaining good attendance
• Maintains confidential health information according to state and federal regulations including HIPAA
• Hours for the Role - Mon-Fri 9am-5:30pm - local time
• This is a high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone
• You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

Skills

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of call center and / or telephonic customer service experience
• 1+ years of professional experience in an office using the telephone and computer as the primary instruments to perform the job duties
• Work experience using Microsoft Word (edit, create & save documents), Microsoft Excel (sorting & filtering data), and Microsoft Outlook (email, folders, attachments and calendaring)
• Must have capability to work from home
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am - 5:30pm. It may be necessary, given the business need, to work occasional overtime
• Healthcare or insurance benefits experience
• Medicaid and/or Medicare experience
• Bilingual fluency in English and/or Spanish
• Experience as a telecommuter
• Comfort with technology, multiple screens, documentation

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Company Overview