Note: The job is a remote job and is open to candidates in USA. StockX is a Detroit-based technology leader focused on the online market for sneakers, apparel, and collectibles. As a Content Integrity Associate, you will be part of a Trust & Safety team responsible for reviewing and moderating content to ensure a safe and compliant community experience.
Responsibilities
- Review and moderation of sensitive and nuanced content, handling complex, high-risk cases that require strong judgment and adherence to policy guidelines
- Identify and escalate specialized or complex content, including threats, unsafe activity, coordinated abuse, and severe violations, while contributing to the detection of repeat offenders and emerging policy abuse trends
- Handle user appeals related to moderation and enforcement actions by conducting thorough secondary reviews, reassessing content against policy standards, and clearly documenting final determinations
- Develop and maintain subject matter expertise in platform content policies, emerging risks, trends, and regulatory standards, providing feedback to improve policy clarity, enforcement consistency, and detection mechanisms
- Maintain defined quality, accuracy, and productivity standards by meeting service-level expectations, participating in calibration sessions, and continuously improving decision-making consistency
Skills
- 1–3 years of experience in content moderation, Trust & Safety, fraud operations, or a related compliance-focused role
- Demonstrated ability to apply complex policies consistently and exercise sound judgment in high-volume, fast-paced environments
- Excellent written communication and documentation skills, with strong attention to detail, accuracy, and strong English language proficiency
- Ability to review sensitive or disturbing content with professionalism, emotional resilience, and discretion
- Experience handling user appeals and secondary review processes
- Exposure to AI-assisted moderation tools, risk scoring systems, or case management platforms
- Knowledge of or professional experience with footwear, apparel, accessories, collectibles, and consumer electronics categories
Benefits
- Medical
- Dental
- Equity
- Discretionary bonuses
Company Overview
StockX is an online marketplace to buy and sell limited edition and high demand sneakers. It was founded in 2015, and is headquartered in Detroit, Michigan, USA, with a workforce of 1001-5000 employees. Its website is https://stockx.com/.