Note: The job is a remote job and is open to candidates in USA. Home Health Focus AI is dedicated to assisting home healthcare professionals in finding meaningful job opportunities that prioritize patient care. They are seeking a Healthcare Customer Service Rep to make outbound calls to patients, assist with benefits information, and conduct surveys to gather feedback.
Responsibilities
- Make outbound calls to patients, members, and customers to schedule appointments for preventative health screenings
- Assist patients with benefits and insurance information during welcome calls
- Conduct surveys through outbound calls to gather feedback
- Engage with patients to support their healthcare decisions
- Maintain a consistent and organized work environment while working from home
Skills
- High School Diploma or General Education Degree (GED) required
- Strong computer experience, including data entry and screen navigation
- Proficiency with Microsoft Outlook and Word
- Excellent customer service skills and ability to adhere to daily schedules
- Exceptional oral and written communication skills with a demonstration of caring and compassion
- Ability to provide two monitors of at least 22 inches with HDMI and Display ports
Benefits
- Comprehensive benefits package including health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (PTO)
- Opportunities for career development and growth within the organization
- Work remotely with a flexible schedule
Company Overview
HomeHealthFocus.ai is an innovative data platform that tracks and analyzes critical information from home care, hospice, and senior living companies across the United States. It was founded in 2024, and is headquartered in Boulder, US, with a workforce of 2-10 employees. Its website is https://homehealthfocus.ai.