[Remote] Implementation Consultant, ERP, National

Note: The job is a remote job and is open to candidates in USA. Tyler Technologies is a company that provides technology solutions for the public sector, and they are seeking an Implementation Consultant to deliver high-quality knowledge transfer services to clients. The Consultant will ensure clients can efficiently use Tyler interfaces and maintain effective communication throughout the implementation process.

Responsibilities

• Provide professional services such as consultation, interface readiness, and education to clients on Tyler interface products
• Design and conduct knowledge transfer sessions on site or through webinars
• Educate users on interface functionality, maintenance and troubleshooting
• May recommend options for new approaches in client work processes as appropriate to ensure efficient interface solution for the client’s needs
• May identify and document business/technical requirement specifications for specific interface design/development, forms, reports, interfaces, process, configuration and other relevant changes
• Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity
• May assist QA staff with product testing or modification testing as required
• Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation
• Create both client-facing and internal documentation such as "quick tips" and "how tos"
• Act as liaison between the client and company’s technical staff including conveying technical information so that non-technical individuals can understand
• May participate in the annual User Conference
• Facilitate user group discussion on assigned module/topic
• Perform other duties as assigned

Skills

• Bachelor's degree, or comparable work experience, preferably in the field of accounting, payroll, or ERP Software implementation
• Typically a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience
• Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired
• Exceptional presentation and knowledge transfer skills
• Excellent interpersonal and communication skills
• Familiarity and ease with computer systems and Microsoft Office products (SQL, IIS, Excel)
• Strong problem solving and analytical skills
• Ability to travel 25 - 50%
• Valid driver's license

Benefits

• Annual Tyler Bonus & ERP Implementation Consultant incentive plan

Company Overview

Company H1B Sponsorship