Remote Customer Service Representative - Ken Garff Listening Center
The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives!
Great work schedule!
The Listening Center is open from 6 AM to 7 PM MST Monday-Friday, 8:00 AM to 4:30 PM MST Saturdays, and closed Sundays. Training class will start April 27th, 2026.
Network Requirements:
- Ethernet connection only (must be hard-wired to router or wall port)
- Minimum speeds: 50 Mbps download / 20 Mbps upload
- Maximum ping: 40 ms or lower
Equipment Requirements:
Technical Requirements
Internet Requirements
- Hard-wired Ethernet connection required (direct to router or wall port; Wi-Fi not permitted)
- Minimum 50 Mbps download speed
- Minimum 20 Mbps upload speed
- Maximum 40 ms ping or lower
- Must provide 3 speed test results taken at different times during working hours for approval
Computer Requirements
- Operating System: Windows 11 required (Mac/Apple products not supported)
- Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor. (typically, Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher)
- Memory (RAM): Minimum 16 GB
- Storage: Minimum 256 GB
Equipment & Peripherals
- Must provide your own equipment
- Dual monitors (2 or more required)
- Webcam (required)
- Smartphone (required for authentication purposes)
- Headset with microphone (must connect via a port; wireless headsets acceptable if using a USB/dongle connection)
- Keyboard and mouse
Here’s what you’ll be doing:
- Answer inbound customer calls promptly and professionally.
- Determine the customer’s concerns and schedule the necessary appointment.
- Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
- Document and update customer records.
- Establish and maintain great customer relationships.
- Be a team player and uphold Ken Garff’s standards of professionalism and integrity.
Qualifications:
- Positive, energetic, enthusiastic, and service-oriented.
- Must provide your own equipment
- Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm
- The ability to help solve customer problems
- Excellent problem-solving and communication skills. (Written and verbal)
- Ability to multitask, organize & prioritize—in other words, work smart.
- Previous customer service or call center experience is a plus.
- High School Diploma or equivalent
- Must be 18 years or older and authorized to work in the U.S.
- Bilingual in Spanish is a PLUS!
- Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa
Benefits of working at Ken Garff Listening Center:
- Earn a college degree, no cost to you!
- Paid training—we care about your success.
- Flexible schedule!
- Real career growth at a nationwide automotive powerhouse
- Competitive base pay
- Paid Time Off
- Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
- 401 (k) with Company match
- Optional Year-end bonus program
- Employee discounts on Vehicle Purchase, Parts, Service, and More!
- Great people with a great culture
Job Type: Full-Time (35–40-hour work week)
Pay: Starting at $16.00 per hour
$16.25 per hour for Spanish bilingual candidates
We are an Equal Opportunity Employer
((We Hear You))