Note: The job is a remote job and is open to candidates in USA. Unit21 is dedicated to fighting financial crime by building AI tooling for efficient detection and investigation. They are seeking a Customer Success Manager to drive value across their mid-market customer base, focusing on customer relationships, strategy, and process development.
Responsibilities
- Act as the main point of contact for a set group of our SMB customers
- Leverage technology and tooling to create thoughtful and impactful engagements with customers
- Identify opportunities for growth, with the ability to storytell business impact
- Leverage meetings and different engagement styles to create broad and deep relationships in order to understand success criteria and help tell the story of Unit21’s value to a business
- Act as a customer advocate internally, bringing trends and feedback to the team backed by data
- Create a direct impact on Unit21’s customer experience and growth!
Skills
- 1-3(+) years of customer facing experience with a strong focus on retention and driving account strategy
- Experience managing complex retention and upsell opportunities, with the ability to lead negotiations for accounts $20-100k ARR
- Ability to thrive in a small team with a highly dynamic work environment, switching rapidly from strategy to execution to handle multiple ongoing projects
- Ability to build long-lasting relationships with various team members and roles, internally and externally, with the ability and willingness to travel to see customers on-site as required
- A process-oriented mindset, with a knack for identifying recurring patterns and capitalizing on them by improving the ongoing process, leveraging AI and available tooling
- Outstanding organization skills, and an ownership mindset demonstrated by strong work ethic
- Sense of curiosity and learning - focused on internal product knowledge and externally on the customer business
- Bachelor's degree
- Experience in FinTech, AML or fraud
Benefits
- Competitive salary and pre-IPO equity
- 100% company-paid medical, dental, and vision insurance (employee)
- Unlimited PTO and generous leave programs
- 401(k), learning & development stipend, and home office setup support
Company Overview
The leader in AI Risk Infrastructure for fraud & AML. Detection, investigation, & decisioning in one intelligent solution. It was founded in 2018, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://unit21.ai.