Note: The job is a remote job and is open to candidates in USA. VC3 is a company that provides managed IT services and solutions to municipalities and organizations across the United States and Canada. They are seeking a NOC Analyst II to monitor and maintain network and systems performance, troubleshoot issues, and mentor junior analysts. This role offers the opportunity to work flexible hours and be part of a team committed to delivering excellence in IT services.
Responsibilities
- Monitor network and system performance using various monitoring tools and software
- Identify and troubleshoot complex network and system issues, escalating as necessary
- Perform and assist identification and troubleshooting of complex network and system issues, acting as a point of escalation as necessary
- Perform system and network device configurations and deployments, as coordinated with the Backup Specialists and Toolset Orchestration Specialists
- Maintain accurate documentation of network and system configurations and changes
- Collaborate with cross-functional teams to resolve issues and implement solutions
- Monitor and respond to alerts and notifications generated by our network and system monitoring tools
- Provide timely and effective communication of network and system issues to internal and external stakeholders
- Participate in on-call rotation and respond to after-hours incidents as needed
- Mentor and train Analyst I on network and system monitoring best practices
- Ensure Tickets are properly created and notated to account for time
- Manage personal workload and ensure that service level agreements (SLAs) are met
- Additional duties as required
Skills
- Associate's degree in Computer Science or related field, or equivalent work experience
- 3+ years of experience in network and system monitoring or related field
- Experience with network and system monitoring tools; ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG a plus
- Knowledge of advanced networking concepts such as load balancing, VPN, and firewalls
- Advanced understanding of server and operating system concepts, including Windows and Linux
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and in a team-oriented environment
- Attention to detail and ability to prioritize multiple tasks
- Willingness to learn and adapt to new technologies and processes
Benefits
- Employee and Family Assistance Program
- Company-matched 401(k)/RRSP plans
- Structured development through our Leadership Academy
- Monthly learning sessions
- Mentorship programs
- Learning reimbursements
- Internal career fairs
- Job shadowing
- Personalized career-pathing to support internal mobility
Company Overview
VC3 is a managed service provider that serves governments, financial services institutions, and commercial firms. It was founded in 1994, and is headquartered in Columbia, South Carolina, USA, with a workforce of 501-1000 employees. Its website is http://www.vc3.com/.