[Remote] Scheduling Escalation & Reschedule Advisor - Remote

Note: The job is a remote job and is open to candidates in USA. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. The Scheduling Escalation and Reschedule Advisor role is essential for managing scheduling conflicts, handling escalations, and ensuring a seamless rescheduling process for customers.

Responsibilities

• Address and resolve scheduling conflicts promptly and efficiently
• Act as the first point of contact for escalated scheduling issues, providing timely and effective resolutions
• Coordinate and manage the rescheduling process, ensuring minimal disruption to customers
• Communicate with customers via phone, email, chat, and text to confirm, reschedule, or resolve scheduling issues
• Maintain accurate records of all scheduling interactions and resolutions in the system
• Work closely with other departments to ensure a smooth scheduling process and address any systemic issues
• Identify areas for improvement in the scheduling process and suggest enhancements

Skills

• Previous experience in a customer service or scheduling role, preferably in a fast-paced environment
• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus
• Excellent verbal and written communication skills
• Familiarity and proficiency using Microsoft Office, web browsers, basic computer competency
• Strong problem-solving abilities
• Ability to multitask and manage time effectively
• High attention to detail and organizational skills
• Customer-focused with a positive attitude
• Ability to remain calm under pressure
• Proactive and self-motivated
• Laptop or Desktop computer with at least 16GB RAM – absolutely no Chromebooks
• Wired internet connection – ethernet cable connection from computer to router
• High-speed internet – 50mbps upload and download speed required minimum
• USB headset – can be wireless, wired is preferred. No Bluetooth or AirPods
• USB mouse – can be wireless, wired is preferred. No trackpad usage
• Dual monitors preferred but not required

Benefits

• Training: Paid, 4 Weeks | Monday–Friday, 9:00 AM – 5:30 PM MT
• Spanish speakers get an additional +$0.50 on hourly pay after training

Company Overview

Company H1B Sponsorship