Note: The job is a remote job and is open to candidates in USA. EvenUp is on a mission to close the justice gap using technology and AI, empowering personal injury lawyers and victims to secure better outcomes. The Technical Program Manager, Enterprise will lead the delivery of a transformative enterprise platform, overseeing complex workstreams and collaborating with various teams to ensure successful project execution.
Responsibilities
- Serve as the primary owner of client outcomes, maintaining end-to-end accountability for the project lifecycle and proactively navigating obstacles to drive implementations to a successful, high-impact completion
- Develop and manage a comprehensive project plan for each customer enterprise platform delivery, ensuring alignment with customer needs and company goals
- Oversee workstreams including data migration, system configuration, user onboarding, change management, and go-live support
- Coordinate with Product, Engineering, and customer project teams to deliver on time and within scope
- Provide project health, status and risk management oversight, keeping various internal and external customer sponsors engaged
- Configure platform settings, including user permissions, workflow rules, and reporting tools, to meet customer requirements
- Ensure secure and scalable access controls, including API integrations, in collaboration with Engineering teams
- Lead User Acceptance Testing (UAT) to validate platform functionality and usability
- Deliver onboarding programs, including: End-user training for operational staff. Executive training for leadership teams
- Leverage change management principles to ensure training programs drive adoption and minimize disruption
- Develop and deliver robust training collateral (live, virtual, leave behinds, demand based online collateral)
- Design and implement customer adoption strategies using change management fundamentals to ensure high user engagement and platform success
- Develop and execute tailored adoption and programs, including stakeholder communication plans, training initiatives, and feedback loops to address resistance and build buy-in
- Drive user adoption through proactive change management, hands-on support
- Provide break-fix triage during platform deployment to address critical issues
- Monitor system performance and uptime to ensure reliability for customers
- Conduct regular status meetings with customers to gather feedback and ensure satisfaction
- Act as the primary point of contact for customer project teams, facilitating requirements gathering and adoption feedback
- Travel to customer sites (up to 30% travel) to support onboarding, training, and go-live activities
- Build strong relationships with enterprise stakeholders to ensure alignment and success
Skills
- Bachelor's degree, Business, Computer Science, or a related field
- 7-10 years of program or project management experience in enterprise software delivery or SaaS environments, with a track record of leading enterprise scale initiatives
- Proven expertise in retiring legacy systems and migrating data to modern platforms, preferably using tools like Universal Migrator, SQL, automation
- Extensive experience in change management, including designing and executing customer adoption strategies using frameworks like ADKAR or Kotter
- Experience managing complex, cross-functional programs with enterprise customers in regulated industries
- Expertise in project management tools (e.g., Jira, Asana, MS Project)
- Organizational Change Management experience. Knowledge of ADKAR, Kotters a plus!
- Strong understanding of data schema mapping, transformation, and enterprise compliance requirements. data migration tools (e.g., Universal Migrator, SQL, Python, etc.)
- Advanced skills in change management, including stakeholder relationships, communication planning, and adoption measurement
- Excellent communication and stakeholder management skills, bridging technical and business teams
- Ability to design and deliver training programs and collateral for diverse user groups
- Proficiency in configuring workflows, permissions, and reports in enterprise platforms
- Strategic thinker with a customer-centric approach to delivering high-impact solutions
- Detail-oriented with strong problem-solving and risk management skills
- Adaptable in a fast-paced, innovative environment with up to 30% travel for onsite customer engagement
- PMP, Agile, or similar change management certification
Benefits
- Choice of medical, dental, and vision insurance plans for you and your family.
- Additional insurance coverage options for life, accident, or critical illness.
- Flexible paid time off, sick leave, short-term and long-term disability.
- 10 US observed holidays, and Canadian statutory holidays by province.
- A home office stipend.
- 401(k) for US-based employees and RRSP for Canada-based employees.
- Paid parental leave.
- A local in-person meet-up program.
- Hubs in San Francisco and Toronto.
Company Overview
EvenUp is a legal tech company developing AI software that automates the preparation of legal demand packages for personal injury cases. It was founded in 2019, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://www.evenuplaw.com.Company H1B Sponsorship
EvenUp has a track record of offering H1B sponsorships, with 4 in 2026, 13 in 2025, 2 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.