[Remote] Technical Support Specialist, Financials

Note: The job is a remote job and is open to candidates in USA. ServiceTitan is a company dedicated to supporting small business owners in the trades. They are seeking a Technical Support Specialist for their Financials pillar to assist customers with accounting processes and software. The role involves providing expert guidance, troubleshooting issues, and ensuring customer satisfaction.

Responsibilities

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions
• Master the financial modules of ServiceTitan, including invoicing, accounts receivable, job costing, and more to provide expert guidance and creative solutions
• Troubleshoot and resolve issues related to accounting integrations, such as with QuickBooks, Sage Intacct, and other platforms
• Guide customers on accounting best practices within our software, including chart of accounts setup, financial reporting, and month-end closing procedures
• Prevent escalations and de-escalate customers by leveraging support tools and in-depth testing to efficiently resolve complex financial workflow cases

Skills

• Bachelor's degree preferred, or equivalent experience in technical support or an accounting-related role
• An efficient, effective, and resourceful problem-solver with strong critical thinking and troubleshooting abilities
• Excellent people skills: must be empathetic, patient, and able to translate complex financial and technical concepts into simple terms
• Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment
• Strong communicator in both written and verbal form
• Customer-centric mindset, desire to learn, and a can-do attitude
• A solid understanding of core accounting principles (e.g., debits/credits, accrual vs. cash basis, general ledger, P&L, balance sheets)
• Highly Preferred: Hands-on experience with accounting software like QuickBooks (Desktop or Online), Sage, or similar platforms
• Proficiency in spreadsheet software (Google Sheets or Microsoft Excel) for data analysis and reporting
• Strong mathematical and analytical aptitude
• Knowledge of the home/commercial service industry is a plus
• Comfortable with working remotely, at a desk (sitting or standing) for 6-8 hours at a time

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Company Overview

Company H1B Sponsorship