Representative, Payment Processing

Fairstone Bank is a leading alternative lending bank in Canada, offering innovative financial solutions. The Representative, Payment Processing will manage account processing tasks, provide customer service, and support various administrative functions within the organization.

Responsibilities

• Responsible to follow all company and departmental policies and procedures
• Manage, update and action account processing for various administrative tasks including but not limited to, payment processing and exception, Batch processing, cheque disbursement and preparation, daily cash drawer management
• Reconcile historical accounts and perform reapplication/re-amortization functions
• Resolves complex problems under limited supervision
• Provide superior customer service to both internal and external customers
• Support an expansive array of products/services
• Demonstrate technical/administrative expertise
• Apply specialized functional area skills and basic knowledge of payment processing functions
• Understands how duties relate with others in the team/unit and how the unit integrates to support the larger organization
• Other related duties as assigned

Skills

• High school Diploma (or equivalent)
• 1 – 2 years directly related experience in payment processing and or administrative functions
• Demonstrated excellent communication skills (oral and written), basic math, problem solving and negotiation skills
• Energetic, focused and detail oriented with the ability to work proactively as part of a team
• Strong working knowledge of MS products (Excel, Word and Access)
• Excellent analytical and decision-making skills
• Ability to work in a time-sensitive, high volume environment
• Must be available Monday to Friday between 8AM to 8PM, some Saturdays during Month-end

Benefits

• Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Group Retirement Savings Plan with up to 7% employer match.
• Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• Gym access at our London and Montreal offices.
• Education Assistance Program and Fairstone Academy for training and skill development.
• Parental leave top-up program to help you during life’s big moments.
• One paid volunteer day to give back to causes that matter to you.

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