Sales Operations Coordinator

Exploding Kittens, Inc. is seeking a detail-oriented and proactive Sales Operations Coordinator to facilitate smooth operations between retail and distribution partners and internal teams. The role involves managing order approvals, supporting Sales Leads, and ensuring effective communication and problem-solving to maintain customer satisfaction.

Responsibilities

• Responsible for overseeing daily order approvals for >30 North American Retail and Distribution Customers, ensuring seamless collaboration with planning and logistics teams to facilitate timely order processing
• Effectively coordinate and communicate order status with accounts, managing PO changes including extensions and ship window modifications as necessary
• Support Sales Leads in maintaining accounts by executing various tasks such as item set up, managing customer paperwork, generating reports, and coordinating sample shipments
• Act as a point of contact for troubleshooting issues between Customers and Internal teams, resolving conflicts promptly and efficiently
• Initiate, manage, and execute special projects and cross-departmental process optimization that support internal and external stakeholders
• Oversee the onboarding process for new customers, ensuring a smooth transition and positive experience
• Track and analyze Weekly Sales and Inventory reports
• Handle ad-hoc responsibilities as required, addressing evolving business needs

Skills

• Experience in Sales Operations, Account Management, Project Management, or a similar role
• Ability to manage multiple projects, requests, and deadlines in a fast-paced environment without letting details slip
• Comfortable working with tools like Microsoft Office and Google Workspace (Sheets, Docs, etc.)
• Experience in CPG, mass retail, or specialty distribution is a plus
• Experience working with major retailers like Target or Walmart is a plus
• Familiarity with ERP systems (Brightpearl, SPS, or similar) is a plus

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