We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.
JOB OBJECTIVE
The senior coordinator supports APHON’s association members and nurses with their professional educational and enrichment journey as well as supports programs such as advocacy, scholarships, awards and grants. This is a great opportunity to develop the foundations for a career supporting mission-based associations. #LI-Remote
COMPENSATION: $24.00-25.50 hourly, based on relevant experience and skills.
Part-time role up to 20 hours per week.
MAIN RESPONSIBILITIES
- Work alongside the Executive Director, the Sr Manager of Education and Programs and other staff to provide high-quality member services and engagement.
- Support assigned committees to ensure the committee chair is organized and has information they need to effectively lead. This will include scheduling/hosting meetings, supporting minutes, managing archives, putting together collateral, roster maintenance, delivery of Board/committee action items and more.
- Support facilitators, speakers, panelists and/or poster presenters for APHON events.
- Provide onsite support for APHON’s annual conference.
- Support work on specialty programs like scholarships, awards, and grants.
- Support advocacy activities such as committee approval of coalition signon letters, coordination of online letter writing campaigns, and other basic needs.
- Serve as the secondary contact for general inquiries from members/volunteers via phone calls and email communication around education and programs.
- Execute website updates and create online forms for assigned programs and as requested by management.
- Navigate the ecommerce, learning management system and membership database with the ability to pull data and support monthly reports.
- All other duties as assigned
JOB REQUIREMENTS
- Bachelor’s Degree preferred.
- Excellent communication skills (written & oral).
- Demonstrated ability to provide excellent customer/member service even in challenging situations.
- Demonstrated ability to succeed in fast-paced work environment.
- Technical proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint), general computing skills, and the Internet.
- Experience with association management systems (AMS). Learning management systems, registration platforms or other comparable platforms is desired.
- Applicant must be extremely organized, diligent, able to multi-task, and operate with only the highest degree of integrity
PROFESSIONAL AND LEADERSHIP COMPETENCIES
- Creativity, curiosity, high energy level, and enthusiasm for meeting and working with a wide range of individuals.
- Experience in non-profit and volunteer environments desired either professionally or as a volunteer.
- Ability to establish and nurture relationships.
- Highly organized with the ability to prioritize and manage multiple requests/ projects.
- Proven skills working customer support over phone, email and other environments.
- Ability to develop basic project management plans and deliver to deadlines.
- Good decision-making skills, tactful, good listener, willingness to search out answers, ability to recognize when others need to be involved in activities or decisions.
SPECIFIC TECHNICAL SKILLS
- Technical proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint), general computing skills, and the Internet.
- Experience using a Learning Management System (LMS) and a Virtual Conference platform is preferred but not required.
- Database and data processing experience desired.
- Fundamental AI knowledge for prompt creation and research.
ADDITIONAL REQUIREMENTS
- Ability to travel 2-3 times per year domestically.
Benefits Summary
MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.
- PTO
- 13 paid company holidays, including closure Christmas Eve through New Year’s Day
- 401K
- Medical, dental, vision and supplementary insurances
- Employer-paid group life insurance, short-term and long-term disability
- Employer-paid family building benefit (fertility, adoption and surrogacy)
- Employer-paid mental health benefit
- Pet discount program
Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age or physical/mental ability.
We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our chief people officer.
MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!