Contract Type: Full time, External Consultant.
Location: South Africa- Remote.
JOB OVERVIEW
The Student Enrolment Advisor (SEA) is the primary owner of the student journey from Lead to Arrival. This role is responsible for driving demand conversion, optimising enrolment outcomes, and scaling revenue growth across African markets while maintaining a high-quality student experience and strong compliance standards.
SEAs operate with end-to-end ownership of their student pipelines and play a critical role in converting demand into confirmed student arrivals.
Scope & Ownership:
• End-to-end ownership of the student journey: Lead → Arrival
ABOUT THE ROLE
Demand Conversion & Sales Execution
- Manage inbound and outbound leads through the full recruitment funnel
- Deliver needs-based advising and course/institution matching
- Convert enquiries into applications, offers, and confirmed acceptances
- Meet or exceed conversion, application, confirmation, and arrival targets
Student Journey Ownership
- Own the student relationship from initial engagement through arrival
- Guide students through application, offer, and confirmation processes
- Maintain momentum to minimise attrition and deferrals
Compliance & Quality
- Ensure information accuracy and documentation integrity
- Identify early signals of complexity or risk
- Adhere to playbooks, SLAs, and regulatory guidance
Pipeline & Performance Management
- Maintain accurate, timely CRM records (e.g., Salesforce)
- Actively manage pipeline health and ageing; forecast volume and outcomes
- Use data to prioritise effort and improve conversion efficiency
Stakeholder Collaboration
- Align with Regional Leads on market priorities and execution cadence
- Collaborate with Regional Lead to improve lead quality and conversion
- Partner with Admissions and Compliance to resolve issues rapidly
Key Performance Indicators (KPIs)
- Lead → Arrival conversion rate
- Enrollment volume and quality
- Student satisfaction
ABOUT YOU
- 5+ years demonstrable experience in sales, enrollment, or customer conversion roles
- Ability to manage complex pipelines and multiple stakeholders
- Strong commercial mindset with outcome focus
- High attention to detail and process discipline
- CRM proficiency (e.g., Salesforce)
Desirable
- International education or regulated sales experience
- Familiarity with admissions and visa processes
- Experience with performance analytics and forecasting
- Fluency in Portuguese
Behavioural Competencies
- Results-driven and accountable
- Customer-centric with sound commercial judgement
- Comfortable in a targets-driven environment
- Collaborative, disciplined, and data-oriented
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.