Univista Insurance is seeking a detail-oriented and customer-focused Total Loss Claims Adjuster to handle claims involving total loss vehicles. This role involves investigating, evaluating, and resolving total loss claims efficiently while providing excellent customer service.
Responsibilities
- Investigate, evaluate, and resolve total loss claims in compliance with company policies and procedures
- Determine the value of totaled vehicles using industry tools and guidelines
- Communicate with policyholders, claimants, and third parties to gather necessary information and explain the claims process
- Coordinate with appraisers, salvage vendors, and other relevant parties to ensure timely resolution of claims
- Review and verify all claim documentation, including police reports, repair estimates, and titles
- Negotiate settlements with claimants, ensuring fairness and adherence to policy terms
- Maintain accurate records of claim activities and decisions in the claims management system
- Ensure compliance with state regulations and company policies throughout the claims process
- Identify potential fraud indicators and escalate suspicious claims as needed
- Provide exceptional customer service by addressing questions and concerns promptly and professionally
Skills
- Hold a valid all lines 6-20 license
- Negotiate settlements with claimants or their representatives, ensuring fair and equitable agreements
- Adhere to ethical standards and guidelines while handling claims and interacting with stakeholders
- High school diploma or equivalent; bachelor's degree in business, or related field preferred
- Strong problem-solving skills with a focus on delivering timely and effective resolutions to customer issues
- Strong organizational and time management skills to handle multiple tasks efficiently
- Professional, energetic, and ability to thrive in a fast-paced environment and adapt to changing priorities
- Excellent verbal and written communication skills. Ability to articulate solutions clearly and concisely
- Bilingual in English and Spanish is required
- Bachelor's degree in business, or related field preferred
Company Overview
UniVista Insurance is an independent, family-owned, and operated franchisor of insurance-related products and services. It was founded in 2006, and is headquartered in Miami, Florida, USA, with a workforce of 201-500 employees. Its website is https://www.univistainsurance.com/.