24/7 Prayer Line Associate

• *Description**

Is God calling you to ministry?

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

CHRISTIAN PURPOSE AND EXPECTATIONS

All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

Department Detail – The Donor Ministries Department at BGEA works to cultivate meaningful, long-term relationships with ministry supporters and to identify, develop, and deepen new relationships with prospective ministry partners. The goal of the department is to grow a strong base of support for decades to come. The department includes a core office staff and a regionally based field team who collectively serve the individuals, families and foundations that support BGEA with their gifts and prayers.

Through special events, personal visits, and mailings, the field team shares the work, impact, and needs of the ministry with existing and prospective ministry partners. Included in the department is the Billy Graham Christian Response Center whose staff daily respond to phone calls and email correspondence, providing ministry information and answering spiritual questions with biblical insight and direction.

The Prayer

Line ministry operates 24 hours a day, 7 days a week, where spiritually trained representatives and volunteers answer calls for prayer and present the Gospel. TVTM supports phone call responses to Billy Graham Classic TV programs.

Job Summary – This position seeks to respond to calls generated by the BGEA Prayer Line. Also, as an Associate, this position is not to exceed 999 hours of work a year.

Ministry Requirements
• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Essential Duties and Responsibilities
• Answer incoming calls as they are received
• Handle callers with love and courtesy, and according to the procedures and policies set down by the department, without going outside of scope
• Analyze and appropriately respond to the spiritual needs of callers, praying with them, offering Scripture, pointing them to the local church and leading them to Christ when necessary
• Accurately record data from callers into database systems as necessary and required

Marginal Duties and Responsibilities
• Attend all required online Prayer Line Staff meetings as requested
• Other duties as assigned

Job Specifications

Skills and Knowledge
• General knowledge or capacity to acquire a thorough understanding of BGEA’s philosophy and principles of BGEA
• Customer Service and/or previous telephone experience preferred
• Reliable Smartphone and PC are required with a strong Wifi connection. Smartphone and PC are not provided by the ministry
• Exhibit a high level of confidentiality with caller information
• Ability to handle difficult callers, responding with the love of Jesus
• Must adhere to interactions with caller through only BGEA inbound phone calls. Follow up with callers is not permitted
• Experience with or capacity to acquire a thorough understanding of BGEA’s phone, database and training systems
• Must exhibit active listening skills, able to recall accurately information provided by callers
• Ability to speak clearly and confidently while on the phone, providing assistance to callers as well as other BGEA staff
• Ability to function as part of a team while demonstrating flexibility when priorities or tasks change

Physical/Mental Demands
• Nights, 3rd shifts, weekends and holidays required
• Must be confident and secure about handling difficult and emotional callers
• Able to work in an environment that requires significant time at a desk and working on a computer
• Must provide a strong home internet connection and distraction-free workspace

Working Conditions
• Work is performed in a home office or remote environment that