Client Service Administrator

Open Door Group (ODG) is a mission-driven non-profit organization serving communities across Canada, and they are looking for a Client Service Administrator to join their team. This role focuses on delivering exceptional customer service, guiding clients to appropriate services, and performing administrative tasks to support overall operations.

Responsibilities

• Serve as the primary point of contact for customers contacting Open Door Group centers
• Deliver an exceptional customer experience to a diverse clientele by providing a warm welcome, guiding clients to appropriate services, responding to inquiries, supporting service applications, and orienting clients to the centre’s resources
• Perform administrative tasks such as data entry, maintaining resource centre information, scheduling appointments, and answering and directing incoming calls
• Work collaboratively with both centralized and on-site teams and may provide additional on-site support within the successful candidate’s local community

Skills

• Ability to communicate effectively, both verbally and in writing
• Ability to foster positive relationships with individuals from diverse backgrounds, resolve conflicts diplomatically, and maintain composure under pressure
• Ability to work independently and in cooperation with others
• Ability to meet deadlines, manage varied tasks, and work under pressure while maintaining quality, client-centered service
• Proficient in using standard computer hardware and software applications, including Microsoft Office Suite (Word, Excel, Outlook, PPT), Adobe Acrobat Pro, internet navigation, email communication, and formatting documents
• Grade 12
• Office Administration Certificate
• Non-Violent Crisis Intervention Training (can be acquired after hire)
• Recent, related experience of one year
• Or an equivalent combination of education, training, and experience
• Or other qualifications determined to be reasonable and relevant to the level of work
• Must pass a criminal background check

Benefits

• RRSP matching opportunity
• Professional development fund

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