Content Management System (CMS) Specialist

Content Management System CMS Specialist

All candidates must be authorized to work in the US.
Candidates must already live in the United States. 
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment or student Visa at this time.

This is a remote role. #LI-Remote

At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.

Working at Lexipol means making a difference – day in and day out.

The Work
Role Summary:  Content Management System (CMS) Specialists play a critical role in producing Lexipol’s solutions-- policy manuals, training  and app content, and related collateral—for public safety agencies and officials. This role is within the Content Quality and Operations team. The CMS Specialist loads, tests, and publishes content within Lexipol’s platforms, ensuring that all content within Lexipol’s solutions meets the highest standards of clarity, accuracy, and relevance.

In the rapidly evolving digital content landscape, a CMS Specialist’s ability to learn new technologies is not just an asset—it’s a necessity. Individuals who possess a natural curiosity and a resilient drive to explore, understand, and master new tools and platforms will thrive. This role requires an individual who thrives on change and is eager to harness innovations to enhance our content management processes.

Key Responsibilities

• Use Lexipol’s proprietary content management systems to publish policy content efficiently and accurately.
• Apply AP and in-house style guidelines rigorously in all authoring, editing, proofreading, and publication tasks.
• Ensure content is accessible and formatted correctly.
• Use Microsoft Word to review and manage documents with precision according to workflow requirements.
• Track data needed for key performance metrics related to content production and content engagement.
• Collaborate effectively with the CMS Specialists and other Content team members, including editors and public safety content developers, to provide feedback that enhances content quality.
• Construct and deploy targeted, HTML-formatted emails that support customer engagement with the CMS.
• Manage multiple projects simultaneously, working under tight deadlines without compromising on quality or accuracy.

Requirements:  To be considered for this role, you will have this experience:

• Proficient authoring in content management systems and capable of publishing and testing content within such platforms.

• Ability to balance speed with meticulous attention to detail; thrives in a fast-paced, high-volume operation.
• Excellent knowledge of standard English, with proven editing, proofreading, and content testing skills.
• Familiarity with AP style.
• Strong collaboration skills, with experience working alongside content strategists, editors, legal professionals, and public safety experts preferred.
• Innately curious, consistently seeking out new knowledge and experiences, with the confidence to experiment with new technology and technical capabilities in support of innovation and continuous improvement.
• Basic knowledge of HTML preferred.
• Experience with Wrike, Trello, Confluence, JIRA, or other similar workflow management systems.
• Experience with Pardot, Hubspot, or similar marketing content automation and targeting tools is a plus.  
• Bachelor’s degree in Communications, Information Systems, Information Management, or related field or equivalent experience.

Employee Value Proposition:

• It is a very welcoming, collaborative environment. 
• Daily communication with team members. 
• Our mission-driven organization is growing, committed to team member growth, and looking to scale the impact of our work. 
• The work is challenging and varied. 
• With a focus on continuous improvement, there are lots of opportunities to be creative and make a difference in the business. 

The Environment: 

• Flexible work from home environment, with expected availability during the workweek generally during daytime hours.
• Report to the Sr. Director, Content Quality & Operations, who understands the technical and business aspects of the team and is committed to building partnerships, continuous improvements, and supporting the success of each team member. 
• Team members are supportive of one another and are there to provide assistance. 

Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time. 
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.

Compensation and Benefits
Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.
Hourly rate for this role is $36.40, depending on experience.

About Lexipol
Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 12,000 agencies and municipalities. For additional information, visit www.lexipol.com.

Lexipol Is an Equal Opportunity Employer (EOE)
Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.  #LI-RC1