CPC Processor - Medical Records Customer Support Specialist (Remote Call Center)

Join arenaflex: Transforming Healthcare Data Access

Welcome to arenaflex, where we're revolutionizing the way healthcare decisions are made through innovative data solutions. As the world's leading platform for health data exchange, we connect the healthcare ecosystem to ensure that every medical decision is powered by the right information, at the right moment, in the right format. Our mission is ambitious yet simple: to create a world where accessible, secure health data improves lives across the globe.

At arenaflex, we believe that great teams are built on diverse perspectives, professional excellence, and a shared commitment to meaningful work. When you join our team, you become part of a high-performing, values-driven organization that is tackling some of healthcare's most complex challenges with technology-forward solutions. Our employees bring a wealth of professional, educational, and life experiences that fuel our ability to innovate and grow.

We are currently seeking a dedicated and detail-oriented CPC Processor - Medical Records Customer Support Specialist to join our dynamic customer service team. This is a remote position based in our call center environment, where you will play a critical role in facilitating the secure exchange of medical information that healthcare providers, patients, insurers, and legal professionals rely upon daily.

About This Role

As a CPC Processor Customer Support Specialist at arenaflex, you will be the frontline connection between patients, insurance companies, attorneys, and healthcare providers seeking medical record information. Your work directly impacts the healthcare ecosystem by ensuring timely access to critical medical documentation that informs treatment decisions, legal proceedings, and insurance claims.

This position offers an excellent opportunity for individuals who thrive in fast-paced environments, possess strong communication skills, and are committed to delivering exceptional customer service while maintaining the highest standards of accuracy and compliance.

Key Responsibilities

• Process medical record requests by efficiently handling inbound calls from patients, insurance companies, attorneys, and healthcare providers seeking information about medical record status and availability


• Navigate multiple platforms simultaneously using dual computer monitors to access, update, and document customer information across various systems while maintaining accuracy and attention to detail


• Provide exceptional customer service by responding to inquiries with professionalism, empathy, and clarity, ensuring all callers receive accurate and timely information regarding their requests


• Document all interactions thoroughly by inputting detailed notes into our customer relationship management systems, maintaining comprehensive records of all communications and actions taken


• Verify caller identity and authorization to ensure compliance with HIPAA regulations and company privacy policies, protecting sensitive patient information at all times


• Troubleshoot common issues and escalate complex problems to appropriate team leads or technical support staff when necessary


• Meet productivity metrics while maintaining quality standards in a high-volume production environment


• Participate in ongoing training to stay current with company procedures, healthcare regulations, and system updates


• Collaborate with team members to share knowledge, best practices, and support colleagues during peak call volumes

Essential Qualifications

• High school diploma or equivalent required; post-secondary education in healthcare, business, or related field preferred


• Minimum of 1-2 years of experience in a customer service role, preferably in healthcare, insurance, or call center environment


• Demonstrated ability to handle high-volume phone calls while maintaining professionalism and accuracy


• Proficiency in Microsoft Office applications, including Word for documentation and Excel for data tracking


• Strong verbal communication skills with the ability to convey information clearly and professionally


• Excellent listening skills with the capacity to understand caller needs and provide appropriate responses


• Comfortable working in a remote call center environment with minimal supervision


• Ability to work effectively during standard business hours: Monday through Friday, 8:00 AM - 4:30 PM EST


• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously


• Basic understanding of medical terminology and healthcare documentation preferred

Preferred Qualifications

• Previous experience in medical records processing, health information management, or healthcare administration


• CPC (Certified Professional Coder) certification or willingness to obtain certification within first year of employment


• Familiarity with HIPAA regulations and patient privacy requirements


• Experience working with electronic health records (EHR) systems


• Background in insurance claims processing or medical billing


• Knowledge of legal terminology and procedures related to medical record requests

Skills and Competencies for Success

To excel in this role at arenaflex, you will need a combination of technical abilities, interpersonal skills, and personal attributes:

• Multi-tasking proficiency: The ability to navigate between multiple computer systems, take notes, and communicate with callers simultaneously while maintaining accuracy


• Adaptability: Comfortable with evolving technologies and processes, willing to learn new systems and procedures


• Attention to detail: Meticulous approach to data entry and documentation to prevent errors that could impact patient care or legal matters


• Emotional intelligence: Ability to handle sensitive situations with empathy, particularly when communicating with patients or families dealing with health challenges


• Time management: Strong organizational skills to handle competing priorities and meet productivity targets


• Team orientation: Collaborative mindset with willingness to support colleagues and contribute to a positive team environment


• Problem-solving capabilities: Analytical thinking to identify issues and implement effective solutions


• Tech fluency: Comfortable learning new software platforms and adapting to technological changes

Career Growth and Development Opportunities

At arenaflex, we are committed to investing in our employees' professional development and career advancement. When you join our team as a CPC Processor Customer Support Specialist, you gain access to:

• Comprehensive training program: Our industry-leading onboarding includes both virtual and onsite training sessions designed to equip you with the knowledge and skills needed for success. You'll complete a structured training program followed by hands-on job shadowing with an experienced mentor who will guide you through your first weeks on the job


• Professional certification support: We encourage and support employees pursuing relevant certifications, including CPC certification, with resources and potential tuition assistance available


• Career advancement pathways: Strong performers in this role have opportunities to advance into supervisory positions, quality assurance roles, training positions, or specialized functions within the organization


• Continuous learning: Access to ongoing training opportunities, workshops, and professional development resources to help you grow in your career


• Internal mobility: As a growing company, arenaflex offers internal transfer opportunities for employees seeking new challenges or career directions

Work Environment and Company Culture

As a remote employee with arenaflex, you'll enjoy the best of both worlds: the flexibility of working from home while remaining connected to a supportive team environment. Our culture is built on collaboration, inclusion, and a shared commitment to making a positive impact in healthcare.

What you'll experience at arenaflex:

• A welcoming, diverse team where your unique background and perspectives are valued


• Regular team meetings and virtual events that foster connection and community


• A culture of transparency and open communication where your voice matters


• Supportive leadership that invests in employee success and wellbeing


• The satisfaction of knowing your work contributes to better healthcare decisions and improved patient outcomes

We provide all necessary equipment to set you up for success, including a company-provided computer, dual monitors, and virtual phone system. You'll have everything you need to perform your role effectively from your home office.

Compensation and Benefits

arenaflex is committed to providing competitive compensation and comprehensive benefits that support your health, financial security, and personal growth:

• Competitive pay: The estimated base pay range for this position is $15.00 - $18.32 per hour, commensurate with experience, location, and qualifications


• Comprehensive health coverage: Full benefits package including medical, vision, and dental insurance for you and your eligible dependents


• Paid time off: Generous PTO policy allowing you to rest, recharge, and maintain work-life balance


• Retirement savings: 401(k) savings plan to help you build financial security for the future


• Tuition assistance: Support for continuing education and professional development through our tuition assistance program


• Employee wellness: Resources and programs designed to support your physical and mental wellbeing

Commitment to Inclusion and Equal Opportunity

arenaflex is proud to be an Equal Employment Opportunity employer. We are committed to creating a work environment free from job discrimination, and we welcome applications from all qualified individuals regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other legally protected status.

We believe that diverse teams are stronger teams. We encourage individuals from all backgrounds and experiences to apply and join us in our mission to transform healthcare through data innovation.

Health and Safety Requirements

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, or other vaccinations as required. Any requests to be exempted from these requirements will be reviewed by arenaflex Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This position is not eligible for employment sponsorship.

Ready to Make an Impact?

If you're passionate about customer service, thrive in a fast-paced environment, and want to be part of a team that's transforming healthcare through innovative data solutions, we encourage you to apply for this opportunity. At arenaflex, you'll find more than just a job—you'll find a career where your contributions matter and your growth is supported.

Join us in our mission to ensure that every healthcare decision is powered by the right data, at the right time, in the right format. Together, we're rising to the challenge of tackling some of healthcare's most complex problems and making a real difference in people's lives.

We look forward to welcoming you to the arenaflex team!