Customer Engineer, AI/ML – Healthcare & Life Sciences Solutions Expert at arenaflex

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Join arenaflex: Shaping the Future of Healthcare Through AI and Machine Learning

Are you ready to be at the forefront of technological innovation in healthcare and life sciences? At arenaflex, we're not just building cloud infrastructure—we're revolutionizing how the healthcare industry leverages artificial intelligence and machine learning to save lives, accelerate research, and transform patient care. We're looking for an experienced Customer Engineer specializing in AI/ML for the Healthcare and Life Sciences (HCLS) sector to join our dynamic team and help shape the future of this critical industry.

The application window will remain open until March 12, 2024, though this position may be filled before the deadline based on business needs. We offer a flexible hybrid work model that combines remote collaboration with in-office presence at our major U.S. hubs.

About arenaflex Cloud

arenaflex Cloud is more than just a technology platform—it's the backbone of digital transformation for organizations across every industry. Our products are engineered for security, reliability, and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers see the benefits of our technology come to life.

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of how businesses of all sizes use technology to connect with patients, healthcare providers, researchers, and partners. arenaflex Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage arenaflex's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to arenaflex Cloud as their trusted partner to enable growth and solve their most critical business problems.

About the Role

As a Customer Engineer specializing in AI/ML for Healthcare and Life Sciences, you will work with Technical Sales teams as a machine learning subject matter expert to differentiate arenaflex Cloud to our customers. In this role, you will help prospective customers and partners understand the power of arenaflex Cloud, explaining technical features, helping customers design architectures, and problem-solving any potential roadblocks.

Additionally, you will have the opportunity to help customers leverage specialized Machine Learning (ML) hardware developed by arenaflex (e.g., Tensor Processing Units). You will work closely with customers and product development to shape these platforms, ensuring that our hardware and software solutions meet the rigorous demands of healthcare applications, from medical imaging analysis to drug discovery and genomic research.

Key Responsibilities

Your day-to-day responsibilities will be diverse and impactful, requiring you to blend technical expertise with exceptional communication skills. Here's what you can expect:

• Business Opportunity Identification: Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop strategies to resolve technical blockers that prevent customers from adopting our solutions.


• Technical Expertise: Provide machine learning expertise to support the technical relationship with arenaflex's customers, including product and solution briefings, proof-of-concept work, and direct partnership with product management to prioritize solutions impacting customer adoption to arenaflex Cloud.


• Customer Engagement: Work with customers to demonstrate and prototype arenaflex Cloud product integrations in customer/partner environments, ensuring seamless implementation and maximum value delivery.


• Architecture Design: Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to implement complete solutions using best practices on arenaflex Cloud.


• Travel & Collaboration: Travel to customer sites, conferences, and other related events as needed to build relationships, understand customer needs firsthand, and represent arenaflex at industry events.


• Solution Development: Collaborate with product development teams to influence the roadmap for ML hardware and software, specifically for healthcare and life sciences use cases.


• Thought Leadership: Serve as a subject matter expert in healthcare AI/ML, creating technical content, whitepapers, and presentations that showcase arenaflex's capabilities in this space.

Required Qualifications

To thrive in this role, you'll need a strong technical foundation combined with proven customer-facing experience:

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.


• 10 years of experience as a pre-sales engineer at an enterprise technology company or a similar customer-facing role.


• Experience engaging with, and presenting to, technical stakeholders and executive leaders.


• Experience with big data, machine learning, and numerical programming frameworks (e.g., TensorFlow, Python, MATLAB).


• Demonstrated ability to understand complex technical requirements and translate them into business value.


• Strong problem-solving skills and the ability to navigate technical challenges creatively.


• Excellent communication skills, both written and verbal, with the ability to explain complex concepts to diverse audiences.

Preferred Qualifications

While not required, these qualifications will help you stand out and make an immediate impact:

• Master's degree in Computer Science or a related technical field.


• Experience in building machine learning solutions and leveraging specific machine learning architectures (e.g., deep learning, LSTM, convolutional networks).


• Experience in architecting and developing software or infrastructure for scalable, distributed systems.


• Experience in data and information management as it relates to big data trends and issues within businesses.


• Ability to learn quickly, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.


• Knowledge of healthcare industry regulations (HIPAA, FDA, etc.) and experience working with healthcare data.


• Familiarity with healthcare-specific AI applications such as medical imaging, electronic health records (EHR), clinical decision support, or drug discovery.

Skills and Competencies

Success in this role requires a unique blend of technical depth and interpersonal skills:

• Technical Fluency: Deep understanding of machine learning concepts, cloud architecture, and data engineering principles.


• Customer Focus: A genuine passion for understanding customer needs and helping them achieve their goals.


• Adaptability: The ability to thrive in a fast-paced, ever-changing environment and embrace new challenges.


• Collaboration: Strong teamwork skills with the ability to work effectively across functional teams.


• Presentation Skills: Comfortable presenting to C-suite executives and technical audiences alike.


• Problem-Solving: Creative approach to overcoming technical obstacles and finding innovative solutions.


• Domain Expertise: Understanding of the unique challenges and opportunities in healthcare and life sciences.

Career Growth and Learning Opportunities

At arenaflex, we believe in investing in our people. As a Customer Engineer, you'll have access to unparalleled opportunities for professional growth:

• Technical Development: Continuous training on arenaflex's latest technologies, including advanced ML frameworks and specialized hardware.


• Career Advancement: Clear progression paths into technical leadership, solution architecture, or management roles.


• Industry Exposure: Work with leading healthcare organizations, giving you insights into cutting-edge applications of AI/ML in medicine and research.


• Innovation Labs: Access to arenaflex's research initiatives and the ability to contribute to groundbreaking developments in healthcare technology.


• Certification Programs: Comprehensive support for obtaining industry-recognized certifications in cloud computing and machine learning.


• Mentorship: Pairing with experienced mentors who can guide your career development.

Work Environment and Culture

arenaflex is committed to fostering an inclusive, innovative, and collaborative work environment. We believe that diverse perspectives drive innovation, and we're proud to be an equal opportunity workplace. Our culture emphasizes:

• Innovation: Encouragement to think boldly and take intelligent risks.


• Collaboration: Cross-functional teamwork that brings together the best minds to solve complex problems.


• Work-Life Balance: Flexible work arrangements that support your personal and professional needs.


• Continuous Learning: Investment in your growth through training, conferences, and educational resources.


• Impact: The opportunity to make a meaningful difference in healthcare outcomes worldwide.

Compensation and Benefits

We recognize that our people are our most valuable asset, and we're committed to providing competitive compensation and comprehensive benefits:

• Base Salary: The US base salary range for this full-time position is $139,000-$213,000, commensurate with experience and location.


• Annual Bonus: Performance-based annual bonus opportunities.


• Equity: Stock options that allow you to share in arenaflex's success.


• Health Benefits: Comprehensive medical, dental, and vision coverage for you and your family.


• Retirement Plans: 401(k) matching to help you plan for the future.


• Paid Time Off: Generous PTO policy including vacation, sick leave, and holidays.


• Parental Leave: Comprehensive leave options for new parents.


• Wellness Programs: Resources to support your physical and mental well-being.


• Professional Development: Budget for conferences, training, and educational opportunities.

Please note that the compensation details listed reflect the base salary only and do not include bonus, equity, or benefits. Learn more about benefits at arenaflex.

Location Flexibility

We offer a hybrid workplace model that provides the best of both worlds. You can choose to work from one of our offices or opt for a remote arrangement. Our in-office locations include Chicago, Illinois; Atlanta, Georgia; Charlotte, North Carolina; Irvine, California; New York, New York; Seattle, Washington; and Salt Lake City, Utah. We also welcome remote team members based throughout the United States.

Join Us

If you're passionate about leveraging technology to transform healthcare and have the technical expertise to help our customers succeed, we want to hear from you. At arenaflex, you'll have the opportunity to work on meaningful projects that impact patient care, collaborate with brilliant minds across the industry, and grow your career in one of the most dynamic fields in technology.

arenaflex is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Ready to make an impact in Healthcare AI/ML? Apply now and join the arenaflex team!