Customer Engineer – Artificial Intelligence & Machine Learning Solutions for Healthcare and Life Sciences (HCLS)

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Join arenaflex Cloud as a Customer Engineer – AI/ML for Healthcare and Life Sciences

Are you passionate about transforming the healthcare and life sciences industry through cutting-edge artificial intelligence and machine learning technologies? Do you thrive in customer-facing roles where you can combine your deep technical expertise with your ability to communicate complex concepts to diverse audiences? If so, arenaflex has an exciting opportunity for you to join our Cloud team as a Customer Engineer specializing in AI/ML solutions for the Healthcare and Life Sciences (HCLS) sector.

At arenaflex, we believe that technology has the power to revolutionize how healthcare organizations deliver care, accelerate scientific discovery, and improve patient outcomes. As part of our rapidly growing Cloud division, you will play a pivotal role in helping healthcare providers, pharmaceutical companies, medical device manufacturers, and research institutions harness the full potential of our AI and ML platforms. This is more than just a technical role—it is an opportunity to be at the forefront of digital transformation in one of the most impactful industries globally.

About arenaflex Cloud

arenaflex Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage arenaflex's cutting-edge technology, along with tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to arenaflex Cloud as their trusted partner to enable growth and solve their most critical business problems.

Our team is dedicated to helping our customers see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of how businesses of all sizes use technology to connect with customers, employees, and partners.

The Role

As a Customer Engineer specializing in AI/ML for Healthcare and Life Sciences, you will work closely with our Technical Sales teams as a machine learning subject matter expert to differentiate arenaflex Cloud from the competition. In this role, you will help prospective customers and partners understand the power of arenaflex Cloud, explaining technical features, helping customers design architectures, and problem-solving any potential roadblocks.

You will have the unique opportunity to help customers leverage specialized Machine Learning (ML) hardware developed by arenaflex, including the Tensor Processing Unit (TPU). You will work closely with customers and product development teams to shape the future of our TPU platform and ensure it meets the demanding requirements of healthcare and life sciences applications.

Key Responsibilities

• Business Development Support: Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop strategies to resolve technical blockers that may prevent customers from adopting our AI/ML solutions.


• Technical Expertise: Provide machine learning expertise to support the technical relationship with arenaflex's customers, including product and solution briefings, proof-of-concept work, and direct partnership with product management to prioritize solutions impacting customer adoption to arenaflex Cloud.


• Customer Engagement: Work with customers to demonstrate and prototype arenaflex Cloud product integrations in customer and partner environments, ensuring seamless implementation and maximum value delivery.


• Architecture Design: Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to implement complete solutions using best practices on arenaflex Cloud.


• Technical Presentations: Engage with technical stakeholders and executive leaders to present technical solutions, address concerns, and build lasting relationships with healthcare and life sciences organizations.


• Travel and Events: Travel to customer sites, conferences, and other related events as needed to support customer success and represent arenaflex at industry events.


• Solution Development: Collaborate with product development teams to provide feedback on AI/ML hardware and software capabilities, helping shape the future of our healthcare-specific offerings.

Essential Qualifications

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.


• 10 years of experience as a pre-sales engineer at an enterprise technology company or a similar customer-facing role.


• Proven experience engaging with, and presenting to, technical stakeholders and executive leaders.


• Strong experience with big data, machine learning, and numerical programming frameworks such as TensorFlow, Python, and MATLAB.


• Demonstrated ability to understand customer needs and translate them into technical solutions.


• Excellent communication skills with the ability to explain complex technical concepts to non-technical audiences.

Preferred Qualifications

• Master's degree in Computer Science or a related technical field.


• Experience in building machine learning solutions and leveraging specific machine learning architectures including deep learning, LSTM networks, and convolutional networks.


• Experience in architecting and developing software or infrastructure for scalable, distributed systems.


• Experience in data and information management as it relates to big data trends and issues within businesses.


• Knowledge of healthcare and life sciences industry workflows, regulations, and technology requirements.


• Ability to learn quickly, understand, and work with new emerging technologies, methodologies, and solutions in the cloud and IT technology space.


• Experience with cloud platform architectures and their application to healthcare use cases.

Skills and Competencies

To succeed in this role, you will need a combination of technical expertise, business acumen, and interpersonal skills:

• Technical Proficiency: Deep understanding of machine learning concepts, frameworks, and deployment strategies. Familiarity with cloud computing architectures and distributed systems.


• Customer Focus: Ability to understand customer pain points and translate them into technology solutions that deliver measurable business value.


• Presentation Skills: Comfortable presenting to both technical audiences and C-level executives with the ability to adapt messaging to different stakeholders.


• Problem-Solving: Creative approach to overcoming technical challenges and finding innovative solutions to complex problems.


• Collaboration: Strong teamwork skills with the ability to work effectively across departments and with external partners.


• Adaptability: Comfortable working in a fast-paced, dynamic environment with evolving priorities and technologies.

Career Growth and Learning Opportunities

At arenaflex, we invest in our employees' professional development and provide numerous opportunities for growth:

• Technical Advancement: Work with cutting-edge AI/ML technologies and specialized hardware, staying at the forefront of cloud computing innovation.


• Industry Expertise: Develop deep expertise in the healthcare and life sciences sector, one of the most impactful industries globally.


• Career Path: Clear advancement opportunities within our Technical Sales organization, with potential paths to senior technical roles, team leadership, or specialized solution architecture positions.


• Continuous Learning: Access to arenaflex's extensive training resources, certifications, and professional development programs.


• Exposure: Interact with a wide range of customers from startups to enterprise healthcare organizations, gaining broad industry experience.

Work Environment and Culture

arenaflex offers a hybrid workplace that includes remote and in-office roles, providing flexibility while maintaining collaboration and connection. Our culture is built on innovation, inclusion, and a commitment to excellence. You will join a team of passionate professionals who are dedicated to helping customers transform their businesses through technology.

Our inclusive environment encourages diverse perspectives and collaboration across teams. We believe that the best solutions come from diverse teams working together toward common goals. As part of our team, you will have the opportunity to contribute to meaningful work that impacts healthcare delivery and scientific advancement worldwide.

We value work-life balance and offer flexible working arrangements to support your well-being. Whether you prefer working from one of our offices or remotely, you will have the tools and resources needed to succeed.

Compensation and Benefits

We offer competitive compensation packages that recognize your experience and contributions:

• Base Salary: The US base salary range for this full-time position is $139,000-$213,000, depending on experience and location.


• Annual Bonus: Performance-based annual bonus opportunity.


• Equity: Equity compensation to share in arenaflex's success.


• Comprehensive Benefits: Full health, dental, and vision coverage.


• Retirement Plans: 401(k) retirement savings plan with company matching.


• Paid Time Off: Generous paid time off and holidays.


• Professional Development: Access to training, certifications, and conference attendance.


• Wellness Programs: Wellness benefits and resources to support your physical and mental health.

Note: The compensation details listed reflect the base salary only and do not include bonus, equity, or benefits. Your recruiter can provide more specific information about the compensation package for your preferred location during the hiring process.

Locations

We are currently accepting applications for both in-office and remote positions across the United States:

In-Office Locations: Chicago, IL; Atlanta, GA; Charlotte, NC; Irvine, CA; New York, NY; Seattle, WA; Salt Lake City, UT

Remote: This position is also eligible for remote work. When applying, you will have the opportunity to share your preferred working location.

Equal Opportunity Employer

arenaflex is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Apply Today

If you are ready to join a team that is transforming the healthcare and life sciences industry through innovative AI and ML solutions, we encourage you to apply. This is an opportunity to make a meaningful impact while growing your career with one of the world's leading technology companies.

Bring your technical expertise, passion for customer success, and drive for innovation to arenaflex. Together, we will help healthcare organizations leverage the power of artificial intelligence to improve patient outcomes, accelerate discovery, and transform the way care is delivered.

The application window will remain open until at least March 12, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.