**Customer Experience Champion - Consumer Product Services**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Experience Champion, you'll play a vital role in shaping the future of customer service, driving business growth, and fostering a culture of innovation and excellence. Join our dynamic team and become part of a global community that's passionate about making a difference in the lives of our customers.

• *About arenaflex**

arenaflex is a leading global payments and financial services company that's dedicated to helping individuals and businesses succeed. With a rich history of innovation and a commitment to excellence, we've built a reputation for delivering world-class customer experiences that set us apart from the rest. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for customer-centricity, innovation, and excellence.

• *Role & Responsibilities**

As a Customer Experience Champion, you'll be the face of arenaflex, responsible for delivering exceptional customer experiences that drive loyalty, retention, and growth. Your key responsibilities will include:

• Consistently delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment, with a keen focus on driving a Customer First mentality.
• Consulting with customers to understand their needs and tailoring unique and personal solutions that meet their expectations.
• Adding value for customers through unexpected relevant recommendations of product offers and benefit enrollments that deepen customer engagement and loyalty.
• Utilizing your "service-oriented" personality to develop key selling skills that optimize and solidify the customer relationship by deepening their loyalty to our brand.
• Addressing general and account-specific customer inquiries, including statement inquiries, card replacement, making payments, rewards redemption, and updating customer account information.
• Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
• Meeting and exceeding performance goals that include, but are not limited to, sales rates, quality goals, compliance regulations, and productivity targets, as well as customer performance metrics.

• *Minimum Qualifications**

To succeed in this role, you'll need:

• Strong written and communication skills to converse effectively and naturally with customers to deepen client relationships and drive satisfaction.
• Resilience to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remaining positive through change and stressful situations.
• Ability to showcase humility and show care and appreciation through emotional acknowledgement of customer queries/situations on each call.
• Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy.
• Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.
• Driven to please by providing the ultimate experience for our customers on every interaction.
• Timeliness and reliability.

• *Preferred Skills**

While not required, the following skills will be beneficial in this role:

• Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills.
• Customer service and consultative sales environment experience preferred.
• Passion for consultative sales, recommending products or solutions tailored to each customer.
• Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end.

• *Additional Requirements**

As a Customer Experience Champion, you'll be required to:

• Work a flexible schedule, including evenings, weekends, and holidays.
• Be available to work a hybrid schedule, with a minimum of 3 days per week on-site.
• Participate in ongoing training and development programs to enhance your skills and knowledge.

• *Compensation & Benefits**

arenaflex offers a competitive compensation package, including:

• Hourly pay range: $20.00 to $21.65 per hour, plus bonus and benefits.
• Comprehensive benefits package, including medical, dental, vision, life insurance, and disability benefits.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

• *Work Environment & Culture**

arenaflex is committed to creating a work environment that's inclusive, diverse, and supportive. Our culture is built on a foundation of customer-centricity, innovation, and excellence, with a focus on:

• Empowering our colleagues to make a difference in the lives of our customers.
• Fostering a culture of innovation and experimentation.
• Encouraging open communication, collaboration, and feedback.
• Recognizing and rewarding excellence and achievement.
• Providing opportunities for growth and development.

• *How to Apply**

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's shaping the future of customer service, apply now!