Customer Onboarding and Support Consultant – B2B SaaS Success Specialist & Technical Account Manager

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Join arenaflex: Transform How Event Businesses Connect Their Operations

Are you ready to be part of something truly special? At arenaflex, we're not just building software—we're revolutionizing how event businesses manage their sales, operations, and finance. Our platform empowers venues, event vendors, and planners to streamline their entire business, giving them back what they need most: the priceless gift of time and peace of mind.

We're looking for a passionate Customer Onboarding and Support Consultant who thrives in ambiguity and loves building processes from the ground up. If you're the kind of person who sees challenges as opportunities and wants to make a real impact at an early-stage SaaS company, we want to hear from you.

Why arenaflex? A Different Kind of Technology Company

At arenaflex, we're challenging the status quo of what it means to work in technology. We believe in a different approach—one where you don't need to sit in endless meetings, where late nights and weekends aren't a prerequisite for success, and where work-life balance isn't just a buzzword. We've built a self-funded, profitable business with a flat organizational structure that eliminates politics and bureaucracy.

Transparency is at the core of everything we do. We share information openly, make decisions collaboratively, and trust our team members to own their work. We're not for everyone, and that's okay. We're looking for builders—people who want to make things happen, who are comfortable navigating ambiguity, and who are excited about shaping the future of a growing company.

What You'll Do: Building the Future of Customer Success

As our Customer Onboarding and Support Consultant, you'll play a foundational role in shaping how arenaflex delivers exceptional customer experiences. This isn't a role where you can simply follow a script—we need someone who thrives on creating something new.

Your Key Responsibilities Include:

• End-to-End Customer Onboarding: Own the complete onboarding journey for new customers, ensuring they get off to a strong start and realize the full value of arenaflex from day one.


• Technical Support Excellence: Deliver outstanding customer support across all touchpoints, solving technical issues with precision and empathy while maintaining our high standards of service.


• Issue Resolution Ownership: Take full ownership of customer issues from identification through resolution, including troubleshooting, coordinating with internal teams, and providing recommendations on best practices.


• Knowledge Base Development: Build and maintain comprehensive documentation—including articles, graphics, and video tutorials—for both internal teams and external customers to empower self-service success.


• Customer Consultations: Provide tailored recommendations specific to each customer's unique business needs, helping them optimize their use of arenaflex to achieve their goals.


• Account Setup Guidance: Guide customers through the setup and administration of their accounts, ensuring positive initial outcomes and setting the foundation for long-term success.


• Product Influence: Work closely with our COO and CTO to provide customer feedback that directly influences our product roadmap, helping shape the future of arenaflex.

What We're Looking For: Your Qualifications

Essential Requirements:

• A relevant third-level degree or equivalent qualification that demonstrates your ability to think critically and solve complex problems.


• Two to three years of hands-on experience in customer onboarding and support within a B2B SaaS environment, with a proven track record of helping customers achieve their full business potential through technology.


• Self-starter mentality with the ability to work independently, manage your time effectively, and prioritize activities while performing excellently under pressure.


• Demonstrated success in delivering customer-facing presentations and engagements with exceptional communication and presentation skills.


• Strong command of customer success concepts, practices, and procedures to drive meaningful outcomes for customers.


• Experience resolving complex customer service issues while strategically managing sophisticated problems that require creative solutions.


• The ability to communicate technical concepts clearly and effectively to both technical and non-technical audiences.


• Knowledge of when and how to escalate customer issues appropriately to ensure timely resolution.


• Familiarity with development technologies including HTML, JavaScript, and APIs to understand our product's capabilities.


• Knowledge of accounting practices to help customers integrate financial workflows effectively.


• Excellent written and verbal communication skills in English.


• Comfortable interacting with cross-functional teams and senior management.

Preferred Skills and Experience:

• Hands-on experience in customer onboarding and technical support roles, preferably in a fast-paced SaaS environment.


• Previous experience working with cloud applications such as CRM systems and related technologies that streamline business processes.


• Familiarity with customer support platforms and management practices—our team uses modern communication tools to engage with customers.


• Experience working with accounting platforms similar to QuickBooks or Xero to help customers integrate their financial data seamlessly.


• A consultative, customer-focused approach that prioritizes understanding customer needs and delivering tailored solutions.


• Strong ability to prioritize, multitask, and perform effectively under pressure while maintaining attention to detail.

Skills and Competencies for Success

Beyond your experience and qualifications, we're looking for someone who embodies certain qualities that make them thrive at arenaflex:

• Problem-Solving Mindset: You approach challenges with curiosity and creativity, always looking for elegant solutions rather than quick fixes.


• Ownership Mentality: You take responsibility for your work and see projects through to completion, no matter what obstacles arise.


• Adaptability: In a rapidly growing company, things change quickly. You need to be comfortable with ambiguity and able to pivot when necessary.


• Customer Empathy: You genuinely care about helping customers succeed and understand their pain points deeply.


• Communication Excellence: Whether you're explaining technical concepts to a non-technical user or presenting to stakeholders, you communicate with clarity and confidence.


• Continuous Learning: The SaaS landscape evolves rapidly, and we expect you to stay current with industry trends and best practices.

Career Growth and Learning Opportunities

At arenaflex, we invest in your growth. As a founding member of our customer success team, you'll have unparalleled opportunities to shape the direction of our customer experience function. You'll work directly with senior leadership, giving you visibility into how a high-growth SaaS company operates at every level.

We encourage all team members to pursue continuous learning through professional development resources, industry conferences, and skills training. As arenaflex grows, so will your career—the possibilities for advancement are significant for those who demonstrate impact and leadership.

Work Environment and Culture

We're a fully remote company, giving you the freedom to work from anywhere in the world. We believe in hiring the best talent regardless of location and trusting our team members to deliver excellence from wherever they're most productive.

Our culture is built on transparency, autonomy, and respect. We communicate openly about company performance, strategy, and decision-making. We don't micromanage—we hire capable people and give them the space to do their best work. While we value flexibility, this role will require some calls with customers across European, US/Canadian, and other time zones to ensure we deliver the personalized support they deserve.

Compensation and Benefits

We offer competitive compensation packages based on experience and location. In addition to a competitive salary, you'll enjoy:

• Fully Remote Work: Work from anywhere you want—no commute, no office constraints.


• Career-Defining Opportunity: Join an early-stage SaaS company with massive growth potential.


• Learning and Development: Opportunities to expand your skills and grow professionally.


• Flexible Working Hours: We focus on results, not hours in the office.


• Health and Wellbeing: Comprehensive benefits package to support your overall wellbeing.

How to Apply

If you're excited about joining arenaflex and want to help transform how event businesses manage their operations, we'd love to hear from you. Please follow this link to fill out our application form.

We're a small team, and while we try our best to respond to every applicant personally, the volume of applications means this isn't always possible. Regardless of the outcome, we genuinely appreciate you taking the time to apply and consider arenaflex.

Ready to make an impact? Apply now and let's build the future of event business management together at arenaflex.

Note: This is a ground-floor opportunity at a high-growth company. If you thrive in ambiguous environments, love building processes from scratch, and want to shape the future of customer success, aren't you exactly who we're looking for?