Customer Service Operations Associate

Button is building the future of the commerce-powered internet, enabling performance marketing and monetization at scale. As a Customer Service Operations Associate, you will resolve complex user inquiries, ensure transaction accuracy, and improve customer experience through cross-functional collaboration.

Responsibilities

• Own end-to-end resolution of user inquiries across Button’s platform
• Investigate, track, and reconcile missing claims and transaction discrepancies
• Diagnose and resolve tracking and attribution issues in partnership with internal and external stakeholders
• Review and approve transactions based on validated claims and supporting data
• Liaise with Publishers, Affiliate Networks, and client-facing teams to resolve issues efficiently
• Partner with Engineering to escalate, troubleshoot, and resolve technical issues
• Analyze trends in customer inquiries to identify root causes and recurring issues
• Identify inefficiencies in support workflows and propose scalable improvements
• Contribute to documentation and development of operational best practices

Skills

• 1–3 years of experience in customer support, operations, or a related role
• Familiarity with or strong interest in the affiliate marketing ecosystem
• Strong technical proficiency and comfort working with data and systems
• Excellent written and verbal communication skills
• High attention to detail and strong problem-solving abilities
• Ability to manage multiple workflows and prioritize effectively
• Comfort working cross-functionally with both technical and non-technical teams
• A proactive, ownership-driven mindset with a focus on continuous improvement

Benefits

• 401(k) plan and automatically contributes 3% of an employee’s salary annually
• Unlimited time off (including birthdays off)
• Summer and Winter Breaks which allow the entire company to take a breath and recharge
• Employee assistance program
• Company covers 100% of the premiums for employees and 80% for dependents for many of the health, vision, and dental insurance plans offered
• Complimentary memberships to One Medical
• Monthly stipend for mobile phone/internet
• Annual lifestyle stipend
• “All Access” memberships to WeWork
• Regular “coworking days” and social events

Company Overview