Customer Service Representative

Life Protect 24/7 is searching for self-motivated, high-performing individuals to provide a world class customer experience. The role involves handling inbound calls from customers regarding service updates, cancellations, and inquiries while ensuring customer satisfaction and retention.

Responsibilities

• Handling cancellation calls by listening to the customer's concerns and providing solutions to retain the customer
• Handling customer questions, inquiries, and complaints in a professional manner
• Identifying and reporting escalated issues and complaints to management
• Processing cancellations and returns
• Offering savings opportunities and switching the form of payment when applicable

Skills

• Must be at least 18 years of age
• High school diploma or equivalent
• Able to work on-site in Norfolk, VA
• Strong computer and interpersonal communication skills
• 1-2 years of customer service and retention in a contact center, service industry, or retail sales
• 1-3 sales experience
• A customer-focused approach with adaptability to new situations
• Ability to multitask, prioritize, and manage time
• Bilingual is a plus but not required

Benefits

• Weekly Pay
• Paid Training
• Paid OT on Saturdays
• Paid Time Off
• Medical, Dental, Vision, AD&D, and Life Insurance
• HSA Options
• 401k with Company Match
• Employee Development Program
• Employee Product Discount
• Beautiful Call Center Work Space
• Convenient access to walking trails and Norfolk Premium Outlets
• Potential to work remotely (Work From Home) / Hybrid available to employees after 6 months based on performance

Company Overview