Customer Service Representative – B2B Order Management & Dealer Support Specialist (Hybrid)

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Join arenaflex: Where Innovation Meets Customer Excellence

At arenaflex, we believe that every challenge presents an opportunity for innovation. Our story began with a simple need—to protect ships from the relentless corrosion of the sea—and has blossomed into a global legacy of protective coatings and paints that span industries and continents. Today, we stand as a leader in delivering cutting-edge solutions that protect, preserve, and enhance surfaces across the world. Our journey from a captain's ingenious discovery to a multinational corporation is a testament to what happens when passionate people come together to solve problems creatively and relentlessly.

We invite you to become part of our dynamic team as a Customer Service Representative in a hybrid arrangement that offers the best of both worlds—two days of remote flexibility combined with three days of collaborative onsite work at our Chicago, Illinois location. This role sits at the heart of our operations, serving as the vital connection between our sales representatives, distributors, dealers, and the customers who trust us daily.

Why arenaflex?

When you join arenaflex, you're not just accepting a job—you're becoming part of a legacy. Our founder, much like the sea captain who inspired our origins, was driven by a desire to solve problems elegantly and effectively. That spirit lives on in every interaction we have, every product we create, and every team member we welcome. With over 3,000 talented individuals across the globe, we continue to push boundaries, innovate relentlessly, and maintain our position as a global leader in protective paints and coatings for both residential and industrial applications.

At arenaflex, we know that our people are our greatest asset. That's why we foster an environment where creativity thrives, collaboration is second nature, and every voice matters. Whether you're interacting with a longtime distributor or assisting a new dealer, you'll be empowered to make decisions that keep orders on track and customers smiling. If you're someone who thrives under pressure, enjoys variety in their workday, and takes pride in delivering exceptional service, this is your opportunity to shine.

The Role: Customer Service Representative

As a Customer Service Representative at arenaflex, you will be the backbone of our customer support operations. Your primary responsibility is to ensure that every interaction—whether positive or challenging—results in a seamless experience for our sales representatives, distributors, and dealers. The customer is at the core of everything we do, and we rely on professionals like you to maintain that commitment to excellence every single day.

This position offers a unique blend of challenges and rewards. No two days will be exactly alike, which keeps the role dynamic and engaging. You'll have the opportunity to learn our comprehensive standards, work alongside a supportive team, and utilize cutting-edge tools and systems to meet and exceed daily metrics. If you're ready to roll up your sleeves and tackle new challenges with enthusiasm, you'll find tremendous satisfaction in this role.

What You'll Do Every Day

• Customer-First Interactions: You'll be the first point of contact for sales representatives, distributors, and dealers, handling inquiries with professionalism, empathy, and efficiency. Every customer interaction is an opportunity to reinforce our reputation for excellence.


• Order Management: You'll process orders accurately and timely, ensuring that products reach our customers when and where they need them. Your attention to detail will keep operations running smoothly.


• Problem Resolution: When challenges arise—and they will—you'll apply your strong problem-solving skills to find solutions that work for everyone involved. Your diplomatic approach will turn potentially negative situations into positive outcomes.


• System Utilization: You'll leverage our SAP system and other CRM platforms to access customer information, track orders, verify pricing, and manage distribution logistics. Proficiency in these tools is key to your success.


• Multi-Tasking Excellence: Balancing multiple priorities with a sense of urgency will be second nature as you manage various customer needs simultaneously.


• Team Collaboration: You'll work closely with cross-functional teams to ensure alignment and seamless communication throughout the order fulfillment process.


• Metric Achievement: You'll have access to a personal workstation equipped with everything needed to meet and exceed daily performance goals.

What We're Looking For

Required Qualifications

• Experience: One to three years of customer service or support experience is essential. You've likely handled inquiries, resolved issues, and provided outstanding service in a previous role.


• Technical Skills: Strong Excel skills are a must-have. You'll be working with data, creating reports, and analyzing information regularly.


• Communication Excellence: Outstanding verbal and written communication skills will enable you to interact effectively with diverse stakeholders.


• Grace Under Pressure: The ability to remain calm, composed, and professional even in high-stress situations is critical.


• Diplomatic Approach: You must handle difficult conversations and interactions with tact, empathy, and professionalism.


• Problem-Solving Acumen: Excellent analytical and problem-solving skills will help you navigate complex customer issues efficiently.


• Multi-Tasking Mastery: The ability to juggle multiple priorities simultaneously while maintaining accuracy and quality is essential.


• Technical Proficiency: Familiarity with PC systems for order placement, pricing, distribution, and information retrieval is required. Experience with B2B customer support is a significant plus.

Preferred Qualifications

• Prior experience with SAP or similar CRM systems


• Background in B2B customer support, preferably in manufacturing, industrial, or chemical industries


• Understanding of order-to-cash processes


• Knowledge of distribution and logistics operations


• Experience in the paints, coatings, or chemicals sector

Skills and Competencies for Success

Beyond the qualifications listed above, successful Customer Service Representatives at arenaflex possess a unique blend of soft skills and technical abilities:

• Adaptability: Our customers' needs evolve constantly, and you must be ready to pivot and adjust accordingly.


• Initiative: We value team members who take ownership of their responsibilities and proactively seek solutions.


• Attention to Detail: Small errors can have significant consequences in order management, making precision critical.


• Emotional Intelligence: Understanding and responding to customer emotions appropriately builds lasting relationships.


• Time Management: Efficiently managing your time ensures that all customers receive timely responses.


• Team Player Mindset: Collaboration is key to our success, and supporting your colleagues is part of the job.


• Continuous Learning: Our systems and processes evolve, and a willingness to learn new skills is essential.

Career Growth and Development

At arenaflex, we invest in the growth and development of our team members. As a Customer Service Representative, you'll have access to numerous opportunities for advancement:

• Career Pathways: Many of our senior leaders began in customer service roles. With dedication and performance, you could progress into supervisory, management, or specialized positions.


• Learning Opportunities: Through our Atlas Learning and Development program, you'll have access to training resources that enhance your skills and expand your knowledge.


• Cross-Functional Exposure: Working closely with sales, operations, and logistics teams provides a comprehensive understanding of our business.


• Skill Building: You'll develop expertise in industry-leading systems like SAP, sharpening your technical abilities.


• Mentorship: You'll be supported by experienced team members who are committed to helping you succeed.

Work Environment and Culture

Our Chicago office combines the energy of a collaborative workspace with the flexibility of a hybrid arrangement. You'll enjoy the best of both worlds: two days working remotely for enhanced work-life balance and three days onsite for team collaboration, relationship building, and hands-on learning.

Our culture is built on trust, respect, and a shared commitment to excellence. We believe in showing up for each other—every day and on time. When you're onsite, you'll have access to modern amenities, collaborative spaces, and a supportive environment that encourages innovation. Our team values transparency, open communication, and a positive attitude toward overcoming challenges together.

At arenaflex, we celebrate diversity and inclusion. We believe that diverse perspectives make us stronger and more innovative. Employment decisions are made without regard to race, color, religion, sex, age, disability, national origin, or any other protected class. We are an equal-opportunity employer committed to fostering an inclusive workplace.

Compensation and Benefits

We recognize that our team members deserve competitive compensation and comprehensive benefits. That's why arenaflex offers an industry-leading benefits package designed to support you and your family in every stage of life:

• Health Insurance: Comprehensive medical, dental, and vision plans to keep you and your family healthy.


• Life Insurance: Term life insurance, accidental death and dismemberment coverage, and disability options for peace of mind.


• Financial Security: A pension plan and company-matched 401(k) to help you save for the future.


• Flexible Spending Accounts: Options to set aside pre-tax dollars for healthcare and dependent care expenses.


• Legal Protection: LegalShield coverage for personal legal matters.


• Employee Assistance Program (EAP): Confidential support for personal and professional challenges.


• Family Support: Child adoption benefits to help growing families.


• Professional Development: Atlas Learning and Development stipend for continuous education.


• Financial Wellness: Mortgage Insider Program to support homeownership goals.


• Additional Perks: Summer hours, service awards, retiree bonuses, flu shots, and more!

Apply Today

If you're ready to join a company that values innovation, embraces challenges, and puts customers at the center of everything they do, we want to hear from you. This is more than a job—it's an opportunity to build a career with a global leader, develop valuable skills, and make a meaningful impact.

At arenaflex, we solve challenges together, and we're looking for a customer service professional who shares our passion for excellence. Bring your experience, your energy, and your commitment to exceptional service, and we'll provide the support, tools, and opportunities you need to thrive.

Don't miss this chance to grow with a company that's shaping the future of protective coatings. Apply now and take the first step toward an exciting and rewarding career with arenaflex!

arenaflex is an equal-opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.