Data Entry Clerk – MSO (Medical/Surgical Operations) | Dental & Laboratory Handpiece Warranty Processing Specialist

• --

Join arenaflex as a Data Entry Clerk – MSO (Medical/Surgical Operations)

Are you detail-oriented, organized, and looking for a meaningful career in the healthcare industry? arenaflex is seeking a talented and motivated Data Entry Clerk to join our dynamic MSO team. In this essential role, you will be responsible for entering work orders for dental and laboratory handpieces while ensuring accuracy and efficiency in our warranty processing operations. This is a fantastic opportunity for individuals who thrive in a fast-paced office environment and want to contribute to a company that truly makes a difference in healthcare delivery worldwide.

At arenaflex, we believe that every team member plays a vital role in our mission to provide exceptional healthcare products and services to dental and medical practitioners across the globe. For over nine decades, we have been committed to helping health happen by delivering innovative solutions and outstanding customer service. Our values of integrity, teamwork, and excellence guide everything we do, and we are looking for someone who shares these principles and wants to grow with us.

About arenaflex

arenaflex is a Fortune 500 company and the world's leading provider of health care products, services, and solutions to office-based dental and medical practitioners. Founded in 1932 with a humble beginning in Queens, New York, we have grown to serve more than 1 million customers in 33 countries and territories. Our network of trusted advisors provides over 300 valued solutions that help improve operational success and clinical outcomes for healthcare providers worldwide.

Today, arenaflex is powered by a network of talented people and cutting-edge technology. We employ over 25,000 Team Members who are critical to our success and embody our core values. We are committed to creating a culture that focuses on the wellness of our team, providing opportunities for professional development, and giving back to the communities where we live and work. When you join arenaflex, you become part of a team that makes the world a healthier place.

Position Overview

The Data Entry Clerk – MSO position is crucial to maintaining the smooth operation of our warranty processing department. In this role, you will be responsible for accurately entering work orders for dental and laboratory handpieces into our various software systems. You will also review work orders to verify customer warranty claims, ensuring compliance with vendor requirements and maintaining high levels of data integrity. This position requires strong attention to detail, excellent organizational skills, and the ability to work effectively in a team environment.

As a Data Entry Clerk at arenaflex, you will have the opportunity to develop valuable skills in warranty processing, customer service, and healthcare administration. This role serves as an excellent foundation for career growth within our organization, with opportunities to advance into higher-level administrative or customer service positions.

Key Responsibilities

As a valued member of our MSO team, you will be responsible for the following duties:

• Work Order Entry: Accurately enter work orders for dental and laboratory handpieces into corresponding fields within various software programs, ensuring all information is captured correctly and completely.


• Warranty Verification: Review work orders to verify customer warranty claims, ensuring that all claims meet vendor requirements and policy guidelines.


• Data Management: Maintain accurate and up-to-date records in our database systems, performing regular quality checks to identify and correct any discrepancies.


• Vendor Support: Complete warranty work for various vendors, specifically tracking items to ensure accuracy and timely processing of claims.


• Customer Service Backup: Act as a backup to the Customer Service Representatives by assisting with overflow telephone calls during periods of high call volume, providing exceptional service to our customers.


• Technology Utilization: Work proficiently with Microsoft Office Suite (Word, Excel) to prepare documents, spreadsheets, and correspondence as needed.


• Special Projects: Participate in special projects and initiatives as assigned by management, contributing to process improvements and operational excellence.


• General Duties: Perform other duties as required to support the team and ensure smooth departmental operations.

Essential Qualifications

To be considered for this position, candidates must meet the following requirements:

• Education: High School diploma or equivalent (GED) is required.


• Experience: Previous experience in a relevant position is desired but not required; we welcome candidates who are eager to learn and grow.


• Technical Skills: Basic computer skills including proficiency with email, document preparation, and spreadsheets.


• Microsoft Office: Familiarity with Microsoft Office applications (Word and Excel) is preferred.


• Communication: Ability to read, understand, and perform standard procedures and work instructions accurately.


• Mathematical Skills: Basic math and logic skills required for accurate data entry and warranty calculations.

Preferred Qualifications

While not required, the following qualifications would be advantageous:

• Previous experience in data entry, administrative support, or customer service roles.


• Experience working in the dental, medical, or healthcare industry.


• Familiarity with warranty processing or claims management systems.


• Knowledge of dental and laboratory equipment, particularly handpieces.


• Experience with inventory management or order processing software.

Skills and Competencies

Success in this role requires a combination of technical abilities and personal attributes:

• Attention to Detail: You must have exceptional attention to detail to ensure accurate data entry and verification of warranty claims.


• Organizational Skills: Strong organizational skills are essential for managing multiple work orders and prioritizing tasks effectively.


• Analytical Thinking: Basic analytical and problem-solving skills to identify discrepancies and resolve issues efficiently.


• Communication Skills: Clear and professional written and verbal communication skills for interacting with team members and customers.


• Time Management: Ability to work efficiently and meet deadlines in a fast-paced environment.


• Team Player: Strong teamwork skills and the ability to collaborate effectively with colleagues across departments.


• Adaptability: Flexibility to handle changing priorities and take on new responsibilities as needed.


• Integrity: High ethical standards and commitment to maintaining confidentiality of customer information.

Career Growth Opportunities

At arenaflex, we are committed to the professional development and career growth of our team members. The Data Entry Clerk position offers an excellent foundation for building a rewarding career in the healthcare industry. As you gain experience and demonstrate your abilities, you will have opportunities to advance into roles such as:

• Senior Data Entry Clerk with increased responsibilities


• Customer Service Representative


• Warranty Processing Specialist


• Administrative Team Lead


• Operations Coordinator

We also offer ongoing training and development programs to help you build new skills and advance your career. Whether you want to specialize in warranty processing, move into customer service, or explore other areas of our business, arenaflex provides the resources and support you need to achieve your goals.

Work Environment and Culture

At arenaflex, we pride ourselves on creating a positive, supportive work environment where every team member can thrive. When you join us, you'll become part of a culture that values:

• Teamwork: We collaborate across departments and support one another to achieve common goals.


• Integrity: We conduct business with honesty, transparency, and ethical standards.


• Innovation: We embrace new ideas and continuously seek ways to improve our processes and services.


• Customer Focus: We are committed to delivering exceptional service to our customers every day.


• Diversity and Inclusion: We celebrate diversity and create an inclusive environment where everyone feels valued and respected.

The position typically works in a stable office environment where environmental conditions are comfortable and conducive to productivity. While performing the duties of this job, employees are routinely required to sit for extended periods of time and use hands to keyboard, finger, handle, and feel. The role may occasionally require stooping, kneeling, crouching, twisting, reaching, stretching, and lifting objects up to 15 pounds.

Compensation and Benefits

arenaflex is committed to providing competitive compensation and comprehensive benefits to our team members. We offer:

• Competitive salary with opportunities for performance-based increases


• Health, dental, and vision insurance


• 401(k) retirement plan with company match


• Paid time off (PTO) and holidays


• Employee assistance program


• Professional development and training opportunities


• Employee discount program


• Career advancement opportunities

We understand the importance of work-life balance and offer flexible work arrangements to meet the diverse needs of our team members. Depending on the role and business requirements, we may offer opportunities for remote work, hybrid arrangements, or flexible scheduling.

Equal Opportunity Employer

arenaflex is an Equal Employment Opportunity Employer. We are committed to providing equal opportunity to all employees and applicants without regard to race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

We encourage individuals from all backgrounds and experiences to apply for this position. If you are unable or limited in your ability to complete the application process as a result of a physical or mental impairment, we encourage you to request reasonable accommodations.

Join Our Team Today

Are you ready to take the next step in your career? We invite you to join the arenaflex team and become part of an organization that is making a real difference in healthcare around the world. As a Data Entry Clerk – MSO, you will play a critical role in supporting our warranty processing operations and ensuring excellent service to our customers.

This is an excellent opportunity to develop your skills, gain valuable experience in the healthcare industry, and build a rewarding career with a company that values its employees and invests in their success. At arenaflex, you will find more than just a job – you will find a career where you can grow, learn, and make a meaningful impact.

We encourage you to apply today and discover why arenaflex is a great place to work. Join our team of dedicated professionals who are passionate about helping health happen and making the world a healthier place for everyone.

To apply for this position, please submit your resume and complete our online application. We look forward to reviewing your application and learning more about how you can contribute to the arenaflex team.