**Director, Partner & Customer Service (Remote) – Join arenaflex in Shaping Exceptional Customer and Partner Experiences**

At arenaflex, we're not just a company – we're a community that's passionate about delivering extraordinary experiences to our customers and partners. We're known for developing leaders who share this passion and are guided by their service to others. As a key member of our team, you'll have the opportunity to make a meaningful impact on our customers' lives and shape the future of our company.

• *About arenaflex**

arenaflex is a leading organization that's dedicated to creating a culture of connection and community. We're a company that's committed to making a positive difference in the lives of our customers, partners, and employees. Our mission is to inspire and nurture the human spirit – one cup at a time.

• *Job Summary**

We're seeking an experienced and visionary leader to join our team as a Director, Partner & Customer Service. As a key member of our leadership team, you'll be responsible for developing and implementing strategies that drive exceptional customer and partner experiences. You'll lead a team of talented professionals who are passionate about delivering world-class service and operations.

• *Key Responsibilities**

As a Director, Partner & Customer Service, you'll be responsible for:

• Developing and implementing strategies that drive exceptional customer and partner experiences
• Leading a team of professionals who are responsible for delivering world-class service and operations
• Collaborating with cross-functional teams to identify and prioritize business needs and opportunities
• Developing and managing budgets, forecasts, and performance metrics to drive business results
• Identifying and implementing process improvements and innovations that drive efficiency and effectiveness
• Building and maintaining strong relationships with customers, partners, and stakeholders
• Developing and implementing training programs to enhance the skills and knowledge of our team members
• Analyzing data and metrics to inform business decisions and drive continuous improvement

• *Essential Qualifications**

To be successful in this role, you'll need:

• 10 years of experience leading contact centers and/or customer experience centers
• 5+ years of experience leading contact centers in an outsourced environment (preferred)
• Progressive experience in designing and implementing world-class partner and customer experiences through people, process, and technology
• Experience developing and implementing operations improvement strategies for global contact centers
• Comfortable with a fast-paced environment and all aspects of change management
• Progressive experience in building, scaling, and leading large teams (including outsource agents) and developing leaders and managers
• Experience leading transformation and continuous improvement initiatives
• Progressive experience with storytelling/communicating complex ideas and concepts and adjusting communication style to create relatable content for diverse audiences to gain collaboration
• Experience leveraging Lean, Six Sigma, or similar methodologies
• Demonstrated track record of results and improvements
• Master's degree (preferred)

• *Preferred Qualifications**

• Experience working in a remote or hybrid work environment
• Experience with customer relationship management (CRM) software and other technology platforms
• Experience with data analysis and reporting tools
• Experience with project management methodologies and tools
• Experience with change management and organizational development

• *Skills and Competencies**

To succeed in this role, you'll need:

• Strong leadership and management skills, with the ability to inspire and motivate a team of professionals
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and stakeholders
• Strong analytical and problem-solving skills, with the ability to analyze data and metrics to inform business decisions
• Experience with process improvement and innovation, with the ability to identify and implement opportunities for growth and improvement
• Strong business acumen, with the ability to develop and manage budgets, forecasts, and performance metrics
• Experience with change management and organizational development, with the ability to lead and support teams through periods of change and transition

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including:

• Training and development programs to enhance your skills and knowledge
• Mentorship and coaching opportunities to support your career growth
• Opportunities to work on high-impact projects and initiatives
• Access to industry-leading technology and tools
• A culture of innovation and experimentation, with the freedom to try new things and take calculated risks

• *Work Environment and Company Culture**

arenaflex is a dynamic and fast-paced work environment that's committed to creating a culture of connection and community. We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all employees.

• *Compensation, Perks, and Benefits**

We offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees, including:

• Competitive pay and benefits
• 100% tuition coverage through our arenaflex College Achievement Plan
• Health coverage with a variety of plans to choose from
• Stock and savings programs, including our equity reward program, Bean Stock
• Flexible scheduling and opportunities for paid time off
• A range of other benefits and perks, including free coffee and a fun and supportive work environment

• *How to Apply**

If you're a motivated and experienced leader who's passionate about delivering exceptional customer and partner experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter that outlines your qualifications and experience.

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's welcoming and inclusive for all employees, and we're proud to be an employer of choice for people of color, women, LGBTQIA+, veterans, and persons with disabilities.

• *Accommodations for Applicants with Disabilities**

arenaflex is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at [email protected].

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