ENERGY SERVICES DATA ENTRY CLERK - CLIENT RECORDS MANAGEMENT & ADMINISTRATIVE SUPPORT (REMOTE/HYBRID)

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About arenaflex

Welcome to an extraordinary career opportunity with arenaflex, a non-profit human services agency dedicated to creating positive, lasting change in our communities. For decades, we have been committed to enhancing the lives of individuals and families through comprehensive support services, community growth initiatives, and holistic well-being programs. Our mission centers on empowering those we serve to achieve stability, self-sufficiency, and an improved quality of life.

At arenaflex, we believe that every team member plays a vital role in fulfilling our organizational mission. Our dynamic, collaborative team is united by a shared passion for making a meaningful difference in the lives of others. We take pride in fostering an inclusive, supportive work environment where diverse perspectives are valued, and professional growth is actively encouraged. Join us and become part of an organization that truly transforms communities one family at a time.

Position Overview

We are currently seeking a detail-oriented and highly organized Energy Services Data Entry Clerk to join our growing team in a remote capacity. This position is critical to maintaining the operational efficiency of our Energy Services Programs, which provide essential assistance to individuals and families facing energy challenges. As a Data Entry Clerk at arenaflex, you will be responsible for managing digital records, supporting program staff, and ensuring compliance with organizational and funder requirements.

This is an excellent opportunity for professionals who thrive in remote work environments, possess exceptional organizational skills, and are committed to supporting community-based services. If you are looking for a role where your contributions directly impact vulnerable populations and support sustainable community development, this position may be the perfect fit for you.

Key Responsibilities

As a valued member of our Energy Services team, you will be responsible for the following essential duties:

• Client Records Management: Input and maintain updated client status records in the Statewide Client Service Center, accurately reflecting the current production pipeline and ensuring all information is current and accessible.


• Communication Monitoring: Monitor emails, log documents, and process communications in the Monday.com platform promptly upon receipt to ensure seamless information flow across the team.


• Database Compliance: Follow program guidelines meticulously for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, and any other systems as assigned.


• File Organization: Maintain organized digital and paper participant files in strict accordance with program guidelines, ensuring full compliance with agency and funder requirements at all times.


• Team Collaboration: Work closely with program staff to support, enhance, and promote effective communication and consistency in the delivery of services to clients.


• Clerical Support: Assist with various clerical duties, including filing, mailings, phone coverage, and other administrative tasks as needed to support program operations.


• Remote Availability: Maintain availability for remote work, attending meetings, responding to emails promptly, and conducting regular duties as required to meet program needs.


• Professional Development: Attend all required staff meetings, supervision sessions, training programs, and contractual meetings to stay current with program developments and organizational policies.


• Training Participation: Participate in mandatory agency training and engage in relevant professional development activities to enhance your skills and contribute to team success.


• Confidentiality: Ensure strict confidentiality is maintained in all aspects of the role, protecting sensitive client information and organizational data at all times.


• Additional Duties: Perform related work as required to support the overall mission and operations of arenaflex.

Required Qualifications and Skills

To succeed in this role, candidates must meet the following requirements:

• Education: Associate degree or equivalent professional experience in a related field.


• Experience: Minimum of two years of experience in Human Services or a related field, OR applicable work experience working with diverse individuals and families with low incomes.


• Substitution Policy: Additional appropriate education may be substituted for experience, and additional directly related experience may be substituted for education at the discretion of the hiring committee.


• Language Skills: Bilingual in Spanish is strongly preferred, as this will enhance your ability to serve our diverse client population effectively.

Essential Competencies

The ideal candidate will demonstrate the following competencies and skills:

• Exceptional Organizational Skills: Ability to maintain meticulous records, manage multiple databases, and organize digital files with precision and attention to detail.


• Strong Computer Proficiency: Proficient in Microsoft Office Suite, email platforms, and ability to learn new software systems quickly and effectively.


• Communication Excellence: Excellent written and verbal communication skills, with the ability to correspond professionally with colleagues, clients, and external partners.


• Time Management: Strong ability to prioritize tasks, meet deadlines, and work independently in a remote environment while maintaining productivity.


• Confidentiality and Ethics: Unwavering commitment to maintaining confidentiality and adhering to ethical standards in all aspects of work.


• Team Player Attitude: Collaborative spirit and willingness to support colleagues and program operations as needed.


• Adaptability: Ability to adjust to changing priorities and handle unexpected requests with professionalism and composure.


• Customer Service Orientation: Genuine desire to assist clients and colleagues with a positive, helpful attitude.


• Cultural Competency: Demonstrated ability to work effectively with diverse populations, including individuals from various socioeconomic backgrounds.

Career Growth and Development Opportunities

At arenaflex, we are deeply invested in the professional development and career advancement of our team members. As a Data Entry Clerk with our organization, you will have access to numerous opportunities for growth and learning:

• Comprehensive Training: Participate in mandatory agency training and ongoing professional development programs designed to enhance your skills and knowledge in human services administration.


• Career Advancement: This role serves as an excellent foundation for career progression within the organization, with opportunities to advance into higher-level administrative or program coordination positions.


• Skill Development: Gain valuable experience working with multiple database systems and client management platforms, building technical expertise highly valued in the human services sector.


• Industry Knowledge: Develop a deep understanding of energy assistance programs, community services, and the broader human services landscape.


• Professional Network: Build relationships with professionals across various departments and programs, expanding your professional network within the organization and the community.

Work Environment and Culture

At arenaflex, we pride ourselves on fostering a positive, inclusive, and supportive work culture that values both employee well-being and professional excellence. Here's what you can expect:

• Remote Work Flexibility: Enjoy the benefits of working from home while remaining connected to your team through regular virtual meetings, email communication, and collaborative platforms.


• Supportive Team Environment: Join a team of dedicated professionals who are passionate about their work and committed to supporting one another in achieving our shared mission.


• Meaningful Impact: Take pride in knowing that your contributions directly support families and individuals in need, helping to ensure they have access to essential energy services.


• Inclusive Culture: Work in an environment that celebrates diversity and values the unique perspectives and experiences each team member brings.


• Work-Life Balance: Benefit from flexible scheduling options that help you maintain a healthy balance between your professional responsibilities and personal life.

Compensation and Benefits

arenaflex is committed to providing competitive compensation and a comprehensive benefits package to support your well-being and financial security:

• Health Insurance: Comprehensive medical coverage to take care of your health needs.


• Dental Insurance: Dental coverage to maintain your oral health.


• Vision Insurance: Vision care benefits for you and your family.


• Flexible Spending Accounts (FSA): Tax-advantaged accounts for qualified medical and dependent care expenses.


• Paid Time Off (PTO): Generous time off to relax, recharge, and tend to personal matters.


• Hybrid Work Opportunities: Flexible work environment that combines remote work with in-office collaboration as needed.


• Student Loan Forgiveness: Access to programs that may help ease your student loan burden.


• Tuition Remission: Invest in your education with our tuition remission program for eligible employees.


• Employer-Sponsored Retirement: Secure your future with our retirement plan contributions.


• Pet Insurance: Ensure your furry friends receive the best care with our pet insurance options.


• Employee Discounts: Access exclusive discounts and perks through our employee benefits program.

How to Apply

If you are ready to join a team that makes a meaningful difference in the community, we encourage you to apply for this exciting opportunity. At arenaflex, we offer more than just a job – we offer a chance to build a rewarding career while positively impacting the lives of those we serve.

Employment Type: Full-Time

To apply for this position, please submit your application through our online portal. We look forward to welcoming you to the arenaflex team!

Join us at arenaflex and experience a workplace that truly values your well-being, professional growth, and personal development. Apply today and become part of an organization that is making a lasting difference in our community!