ENERGY SERVICES DATA ENTRY CLERK – Remote Work From Home Position | Administrative Support Specialist for Energy Assistance Programs

Join the arenaflex Team: Make a Lasting Impact in Our Community

Are you looking for more than just a job? Do you want to be part of something meaningful? Welcome to arenaflex, a dynamic non-profit human services organization dedicated to fostering positive change and enhancing the lives of individuals and families throughout our community. At arenaflex, we believe that every person deserves the opportunity to thrive, and we're committed to providing essential services that promote holistic well-being and community growth. If you're passionate about making a difference and want to join a team united by a shared vision of creating lasting impact, we invite you to explore this exciting opportunity with our Energy Services Programs.

For over several decades, arenaflex has been a beacon of hope for residents in Fitchburg, MA, and surrounding areas. Our mission is simple yet profound: to empower individuals and families by providing access to vital resources, support services, and opportunities for personal and community advancement. We pride ourselves on being more than an organization—we're a community of dedicated professionals who work tirelessly to ensure that no one is left behind. When you join arenaflex, you become part of a legacy of service, compassion, and positive change.

Position Overview: Energy Services Data Entry Clerk

We are currently seeking a detail-oriented and organized Energy Services Data Entry Clerk to join our growing team. In this essential role, you will serve as the backbone of our Energy Services Programs, maintaining precise and up-to-date digital records that enable our team to deliver critical assistance to community members in need. Your accuracy and attention to detail will directly impact our ability to serve families who rely on energy assistance programs during challenging times.

This is a full-time remote position, allowing you to work from the comfort of your home while remaining fully integrated with our team. You'll have the opportunity to contribute meaningfully to our mission without the daily commute, giving you greater flexibility while making a genuine difference in people's lives.

Key Responsibilities

As a valued member of the arenaflex team, you will be responsible for the following essential duties:

• Database Management: Input and maintain updated client status records in the Statewide Client Service Center, ensuring the production pipeline accurately reflects current program activities and client progress.
• Communication Monitoring: Monitor incoming emails and communications, promptly logging documents and correspondence in the Monday.com platform upon receipt to ensure seamless information flow across the organization.
• System Compliance: Follow program guidelines rigorously for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, and any other platforms as needed to support program operations.
• Record Keeping: Maintain organized digital and paper participant files in strict accordance with program guidelines, ensuring full compliance with agency and funder requirements at all times.
• Team Collaboration: Work closely with program staff to support, enhance, and promote communication and consistency in the delivery of services, fostering a cohesive and efficient team environment.
• Clerical Support: Assist with various clerical duties, including filing, mailings, phone coverage, and other administrative tasks as needed to support program operations.
• Remote Work Availability: Maintain availability for remote work, including attending virtual meetings, responding to phone calls and emails promptly, and conducting regular duties as required to meet program objectives.
• Professional Development: Attend all required staff meetings, supervision sessions, training programs, and contractual meetings to stay current with organizational policies and procedures.
• Training Participation: Participate in mandatory agency training and engage in other relevant professional development activities to enhance your skills and contribute more effectively to our mission.
• Confidentiality: Ensure strict confidentiality is maintained in all aspects of the role, handling sensitive client information with the utmost care and professionalism.
• Additional Duties: Perform related work as required to support the smooth operation of Energy Services Programs and the broader organization.

Required Qualifications and Skills

To succeed in this role, candidates must meet the following essential requirements:

• Education: Associate degree or equivalent professional experience in a related field.
• Experience: Minimum of two years of experience in Human Services or a related field, demonstrating the ability to work effectively with diverse individuals and families facing challenges, particularly those with low incomes.
• Substitution Policy: Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education, at the discretion of the hiring team.
• Language Skills: Bilingual proficiency in Spanish and English is strongly preferred, enabling effective communication with the diverse populations we serve.
• Technical Proficiency: Basic computer skills and familiarity with database management systems, email platforms, and standard office software.
• Communication Skills: Strong written and verbal communication abilities, with the capacity to interact professionally with colleagues, clients, and community partners.
• Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced environment.
• Remote Work Capabilities: Must have a reliable home office setup with secure internet connection, appropriate workspace, and the ability to work independently while remaining connected to the team.

Preferred Qualifications

While not required, the following qualifications will enhance your candidacy and contribute to your success at arenaflex:

• Previous experience working in nonprofit organizations or social service agencies
• Familiarity with energy assistance programs such as LIHEAP (Low Income Home Energy Assistance Program)
• Experience with case management software and client tracking systems
• Knowledge of community resources and referral processes
• Understanding of confidentiality requirements and ethical standards in human services
• Previous experience in remote or hybrid work environments

Skills and Competencies for Success

At arenaflex, we value candidates who demonstrate the following competencies:

• Attention to Detail: The ability to maintain accuracy in data entry and record-keeping, ensuring information is correct and up-to-date.
• Adaptability: Comfortable with learning new systems and processes, and able to adapt to changing program requirements.
• Team Player: Willingness to collaborate with colleagues and support the overall mission of the organization.
• Self-Motivation: Ability to work independently, manage time effectively, and meet deadlines without constant supervision.
• Empathy and Cultural Sensitivity: Genuine concern for the well-being of others and the ability to work respectfully with individuals from diverse backgrounds.
• Problem-Solving: Ability to identify issues and implement effective solutions in a timely manner.
• Professionalism: Maintains a positive attitude, handles stress appropriately, and represents the organization professionally in all interactions.

Career Growth Opportunities and Professional Development

At arenaflex, we believe in investing in our team members' growth and development. As part of our organization, you'll have access to numerous opportunities to advance your career and expand your skills:

• Comprehensive Training: Receive thorough onboarding and ongoing training to ensure you have the knowledge and tools needed to excel in your role.
• Professional Development: Access to workshops, webinars, and training sessions that enhance your professional skills and keep you current with industry best practices.
• Career Advancement: As you grow with arenaflex, you'll have opportunities to take on additional responsibilities, pursue promotions, and explore different roles within the organization.
• Networking: Connect with professionals in the human services field, building relationships that can support your long-term career goals.
• Industry Knowledge: Gain valuable experience in the non-profit sector, energy assistance programs, and community services that can open doors to various career paths.

Work Environment and Company Culture

At arenaflex, we foster a supportive and inclusive work environment where every team member feels valued and respected. Our culture is built on the following core values:

• Mission-Driven: We're all united by a shared passion for making a positive difference in the lives of those we serve.
• Collaboration: We believe in the power of teamwork and encourage open communication across all levels of the organization.
• Work-Life Balance: We understand the importance of balancing professional responsibilities with personal well-being, which is why we offer flexible work arrangements.
• Inclusivity: We celebrate diversity and are committed to creating an environment where everyone feels welcome and can thrive.
• Integrity: We conduct our work with honesty, transparency, and ethical standards in all that we do.

As a remote team member, you'll enjoy the benefits of working from home while staying connected through regular virtual meetings, team communications, and collaborative tools. We provide the technology and support you need to succeed in a remote environment, ensuring you never feel isolated from your colleagues.

Compensation and Benefits

At arenaflex, we recognize that our team members are our most valuable asset. That's why we offer a comprehensive benefits package designed to support your well-being, financial security, and personal growth:

• Health Insurance: Comprehensive medical, dental, and vision coverage for you and your family.
• Flexible Spending Accounts (FSA): Tax-advantaged accounts for healthcare and dependent care expenses.
• Paid Time Off (PTO): Generous paid leave to rest, recharge, and attend to personal matters.
• Hybrid Work Opportunities: Flexible work arrangements that suit your lifestyle and work preferences.
• Student Loan Assistance: Programs to help ease your student loan burden and support your financial wellness.
• Tuition Remission: Investment in your education through our tuition remission program for eligible employees.
• Employer-Sponsored Retirement: Contributions to your retirement savings plan to help secure your future.
• Pet Insurance: Coverage for your furry family members, because we know they matter to you.
• Employee Discounts: Access to exclusive discounts and perks from partner organizations.
• Professional Development: Opportunities for continuous learning and career advancement.

Join the arenaflex Family Today

If you're ready to make a meaningful difference in your community while building a rewarding career, we encourage you to apply for this exciting opportunity. At arenaflex, you'll find more than just a job—you'll find a purpose. Our team members are the heart of our organization, and we invest in their success just as they invest in the success of the families we serve.

This is your chance to be part of something bigger than yourself. You'll work alongside dedicated professionals who share your commitment to positive change, and you'll see the direct impact of your efforts in the lives of those who need it most. Whether you're just starting your career or looking to make a meaningful career change, arenaflex offers a supportive environment where you can grow, learn, and thrive.

Employment Type: Full-Time

Work Location: Remote (Work From Home)

We invite you to apply now and become part of a team that truly makes a difference. Together, we can build stronger communities and create lasting positive change for individuals and families throughout our region.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.