**Experienced Air Customer Service Agent – Remote US Opportunity at arenaflex**

At arenaflex, we're on a mission to deliver exceptional customer experiences that exceed our guests' expectations. As a key member of our team, you'll play a vital role in providing top-notch support to our guests, travel agents, and airlines. We're seeking an experienced Air Customer Service Agent to join our remote team in the US, and we're excited to offer this unique opportunity to talented individuals who share our passion for delivering exceptional service.

• *About arenaflex**

arenaflex is a leading provider of exceptional travel experiences, and we're proud to offer a wide range of cruise and land-based vacations to destinations around the world. Our team is dedicated to delivering personalized service, attention to detail, and a commitment to excellence that sets us apart from the rest. As a remote Air Customer Service Agent, you'll be part of a dynamic team that's passionate about making a difference in the lives of our guests.

• *Responsibilities**

As an Air Customer Service Agent, you'll be responsible for providing exceptional support to our guests, travel agents, and airlines. Your key responsibilities will include:

• Answering phone calls, chat messages, and emails from guests, travel agents, and airlines in a timely and professional manner
• Responding to escalated calls and resolving issues promptly and efficiently
• Amending major schedule changes, performing ticketing activities, and re-pricing air tickets as needed
• Tracking and fixing incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares
• Realigning pricing within PNR to collect additional money outside final payment
• Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report
• Assigning ancillary services to guests when requested
• Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation
• Researching air schedules booked for crew outside of budget
• Processing last-minute crew changes in regards to air accommodations
• Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed
• Communicating effectively with customers, co-workers, and management to reduce communication-related work errors
• Consistently delivering on commitments to external and internal customers to drive customer satisfaction
• Demonstrating commitment through behaviors and performance that are aligned with our core values
• Exhibiting integrity, fairness, and professionalism in everyday conduct

• *Requirements**

To be successful in this role, you'll need:

• Experience in the travel and hospitality industry, preferably in a high-volume call center
• Proficiency in Microsoft Word, Excel, and Outlook
• Excellent phone and customer service skills
• Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management
• Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing
• Must be legally authorized to work in the United States; arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status)

• *What You Can Expect**

As a remote Air Customer Service Agent at arenaflex, you can expect:

• Cruise and travel privileges for you and your family
• Health benefits
• 401(k) plan
• Employee Stock Purchase Plan
• Training and professional development opportunities
• Tuition and professional certification reimbursement
• Rewards and incentives for outstanding performance
• A competitive base hourly range of $15.91 to $21.49, with final base salary directly related to each candidate's qualifications and experience

• *Our Culture**

At arenaflex, we're committed to creating a culture that's stronger together. Our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. We're proud to be an equal opportunity employer and welcome applications from diverse candidates.

• *How to Apply**

If you're passionate about delivering exceptional customer service and are looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

• *Note**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a culture that's stronger together and values diversity, equity, and inclusion.