**Experienced Bilingual Customer Service Representative – Spanish Language Support**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a leading national provider of refrigerated home-delivered meals in the healthcare market, we're seeking a highly skilled and passionate Bilingual Customer Service Representative to join our team. If you're fluent in Spanish and have a passion for delivering top-notch customer service, we want to hear from you!

• *About arenaflex**

arenaflex is a mission-driven company that's dedicated to providing fully prepared, refrigerated meal solutions direct to homes nationwide. For over 25 years, we've been serving seniors, patients recovering post-discharge, and those managing chronic conditions with tailored nutrition solutions to manage their specific needs. Our team is passionate about making a difference in the lives of others, and we're looking for like-minded individuals to join our family.

• *Job Summary**

As a Bilingual Customer Service Representative, you'll be the front line to our Spanish-speaking customers, providing exceptional customer service and ensuring their meal orders are processed efficiently and accurately. This is a fully remote position, and we're looking for candidates located in Utah or Idaho. If you're passionate about delivering outstanding customer experiences and have a strong work ethic, we encourage you to apply.

• *Responsibilities**

As a Bilingual Customer Service Representative, your responsibilities may include:

• Handling inbound and outbound customer service calls with our clients placing their meal orders
• Addressing questions and providing exceptional customer service
• Inputting order information into the appropriate client order screen
• Documenting all conversations with clients into our client information database
• Ensuring all assigned clients are contacted and have an order on file
• Contacting case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
• Working quickly and efficiently without making the client feel rushed

• *Requirements**

To be successful in this role, you'll need:

• Bilingual (English/Spanish) language skills
• High school degree or GED
• 1 year of previous customer service experience
• Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
• Clear oral communication skills
• Ability to deescalate situations and quickly resolve customer complaints
• Prior experience adhering to company policies and showing core values
• A wired internet connection using an ethernet port
• A quiet workspace that is free from distraction

• *Preferred Qualifications**

While not required, we're looking for candidates with:

• 1 year of previous call center experience
• Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
• Previous experience working with HIPAA policies and procedures

• *Physical Requirements**

This role requires:

• Repetitive motions that include the wrists, hands, and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform the job, including peripheral vision, depth perception, and the ability to adjust focus

• *Benefits and Perks**

As a valued member of our team, you'll enjoy:

• A starting wage of $16.00/hour with weekly pay
• PTO, 401k, and a full benefits package available after 30 days of employment
• A tiered growth path for promotion starting Day 1
• Eligibility for Referral Bonuses starting Day 1
• Weekly paychecks

• *Company Culture**

At arenaflex, we're a family-operated business that values compassion, friendliness, and a strong sense of community. We're passionate about making a difference in the lives of others, and we're looking for like-minded individuals to join our team.

• *Equal Employment Opportunity**

arenaflex complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation, or military status.

• *How to Apply**

If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply. Please login or create a Job Seeker account to view full details and submit your application.